Systems Administrator III

Leidos • Huntsville, AL

1d • $73,450 - $132,775 • Onsite

About The Position

The Digital Sector at Leidos currently has an opening for a System Support Specialist to work in our Huntsville, AL office. This is an exciting opportunity to leverage your experience in support of the NEST Contract mission, providing end-user computing device services to NASA at Marshall Space Flight Center (MSFC).

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 8+ years of Information Technology (IT) support experience.
• Strong professional written and verbal communication skills.
• Experience supporting current versions of the Windows operating system.
• Experience working with current versions of macOS.

Nice To Haves

• Knowledge of and experience with the NASA desktop computing environment and software suite.
• Experience using ServiceNow to manage incidents and service requests.

Responsibilities

• Deliver new services to customers, including mobile, print, and computer services.
• Troubleshoot and resolve assigned customer issues.
• Interact daily with NASA customers to provide consultation and guidance on NEST services.
• Perform initial problem identification and troubleshooting of system issues, serving as a primary point of contact for NASA customers.
• Provide system support and guidance to assist customers with adjusting or obtaining services.
• Assist end users with hardware and software requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior