Citrix Systems Administrator III

Cambia Health Solutions•Little Rock, AR

1d•$79,500 - $143,000•Hybrid

About The Position

The Systems Administrator III (Citrix focus) is part of Cambia’s IT Operations team and helps install, upgrade, test, administer, and maintain the company’s on-premises Citrix and DaaS environments. The role supports Citrix Virtual Apps and Desktops and Citrix DaaS across on-premises and cloud environments, providing technical, interpersonal, and administrative support for day-to-day operations. The position administers Citrix components and supporting services, manages desktop and application delivery, monitors platform health and user experience, resolves incidents, and performs advanced troubleshooting. It also supports automation, change management, upgrades, migrations, testing, disaster recovery, security, capacity planning, documentation, and platform resiliency. The administrator partners with security, networking, application, cloud, and vendor teams and provides technical leadership, mentoring, and training. This is a hybrid role requiring three days per week in an office, with duties performed primarily in an office environment. Travel for meetings or conferences may be required, and the role participates in on-call and off-hours work as necessary. The listed offices are in Salt Lake City, Boise, Fargo, Portland, Vancouver, Renton, Medford, Burlington, Lewiston, Little Rock, and Springdale. Preference is given to current employees and candidates within commuting distance of certain listed offices or willing to relocate. The expected salary range depends on work location. The national pay structure has an expected range of $93,500–$126,500 per year and a full range of $88,000–$143,000, with a 10% bonus target. The regional pay structure has an expected range of $84,200–$113,900 and a full range of $79,500–$113,900, also with a 10% bonus target. Cambia describes its culture as purpose-driven and offers competitive compensation and benefits.

Requirements

Bachelor’s degree in computer science, Mathematics, Business Administration, or a related field; appropriate additional experience beyond the minimum required experience may substitute for education.
Five or more years administering enterprise Citrix and Windows Server environments.
Strong knowledge of Citrix Virtual Apps and Desktops, Citrix DaaS, StoreFront, Delivery Controllers, VDAs, Machine Catalogs, and Delivery Groups.
Experience supporting Citrix workloads across on-premises and cloud-hosted environments.
Proficiency with Windows Server, Active Directory, Group Policy, PowerShell, networking, and profile management.
Ability to diagnose and resolve Citrix performance, availability, authentication, application, and connectivity issues.
Experience automating administration, monitoring, and reporting with PowerShell or Citrix APIs.
Knowledge of ITIL-based change, incident, problem, release, configuration, and lifecycle management.
Clear technical communication, documentation, project-planning, and cross-team collaboration skills.
Ability to participate in on-call and off-hours work as necessary.
New hires need access to a personal mobile device to set up Multi-Factor Authentication.
For work-from-home arrangements, employees must have wired, non-satellite and non-cellular internet with minimum upload speed of 5 Mbps and minimum download speed of 10 Mbps.
A background check is required.

Nice To Haves

Citrix XenServer 8.1 LTSR administration.
XenApp 6.5 Administration (CXA-206) Certification Training.
Citrix XenServer 7.1 LTSR administration.
Citrix Application and Desktop Virtualization – 7.6.
Advanced experience with Citrix Virtual Apps and Desktops and Citrix on-premises and DaaS administration.
Experience designing, upgrading, and supporting large, highly available Citrix environments.
Knowledge of Citrix Cloud Connectors, StoreFront, NetScaler Gateway, Workspace app, and Director.
Experience with Citrix Provisioning, Machine Creation Services, image management, and application delivery.
Knowledge of profile solutions, including Citrix Profile Management related to user environment tools.
Experience with disaster recovery, capacity planning, monitoring, and performance optimization for Citrix services.
Current Citrix certification or equivalent demonstrated expertise.

Responsibilities

Administer and support Citrix Virtual Apps and Desktops and Citrix DaaS across on-premises and cloud environments.
Install, configure, patch, upgrade, and maintain Citrix components, VDAs, Windows Server hosts, and supporting services.
Manage Machine Catalogs, Delivery Groups, policies, published applications, desktop delivery, and master images.
Monitor platform health, capacity, user experience, and availability; resolve incidents and recurring problems.
Troubleshoot application launch, profile, printing, authentication, network, and session-performance issues.
Automate repeatable administration and reporting tasks using PowerShell and Citrix tooling.
Plan and execute Citrix changes, upgrades, migrations, testing, rollback, and disaster-recovery activities.
Maintain operational documentation, diagrams, standards, procedures, and support knowledge for the Citrix platform.
Partner with security, networking, application, cloud, and vendor teams; provide technical leadership and mentoring.
Operate Citrix Virtual Apps and Desktops and Citrix DaaS services, including core control-plane and access components.
Manage Citrix Cloud Connectors, Delivery Controllers, StoreFront, NetScaler Gateway, Workspace app, and Director.
Build and maintain Citrix Provisioning images, VDAs, catalogs, and delivery groups.
Configure Citrix policies, application delivery, user profiles, session settings, and access controls.
Use Citrix Director, Monitor, logs, and performance tools to identify and resolve platform and user-session issues.
Maintain platform resiliency, capacity, disaster recovery, security, and compliance requirements.
Validate Citrix changes through testing, change control, implementation planning, and post-change monitoring.
Provide advanced escalation support, technical guidance, and training for Citrix administrators and support teams.
Participate in on-call and off-hours work as necessary.

Benefits

Competitive salary.
Bonus opportunities; stated bonus target is 10%.
Market-leading 401(k) with company match and potential discretionary contribution based on company performance.
Medical, dental, and vision coverage for employees and eligible family members, including mental health benefits.
Annual employer contribution to a health savings account.
Generous paid time off varying by role and tenure.
10 company-paid holidays.
Up to 12 weeks of paid parental time off, subject to eligibility requirements.
Wellness programs that reward participation.
Employee Assistance Fund.
Commute and parking benefits.
Flexible work-from-home options for most roles.
Employee resource groups.
Cambia-supported community outreach programs.