Level III Citrix Engineer

First American Bank•Elk Grove Village, IL

About The Position

First American Bank is a community bank founded in Chicago that has expanded throughout Wisconsin and Florida. It is the largest privately held bank in Illinois, with more than 60 locations and assets exceeding $8 billion. The bank describes its culture as having traditional values, international expertise, and a forward-looking philosophy, and offers employees visibility, career growth, and stability. The Level III Citrix Engineer configures, builds, secures, and manages the Citrix shared desktop environment and implements the Citrix virtual environment and related component systems across the enterprise. The role works with business units and software vendors, supports and troubleshoots Citrix and application issues, documents processes, and helps ensure availability, capacity, and performance of Citrix systems. The position typically works Monday through Friday, 8:00 a.m. to 5:00 p.m.; additional hours may be required based on business needs. It includes rotational Saturday work, off-hours on-call availability, and periodic travel for in-person meetings and office responsibilities.

Requirements

High school diploma or equivalent required.
At least 10 years of experience in an IT-related field required.
At least 8 years of experience related to Citrix-specific design and implementation required.
Experience with complex technical analysis and hands-on technical tasks in a Citrix environment required.
Ability to analyze CPU, server memory, and network load in a complex application environment to determine server infrastructure needed for highly available and efficient deployment.
Knowledge and experience with LAN/WAN infrastructure technologies.
Advanced knowledge of TCP/IP and other application- and network-level protocols.
Understanding of patch automation, orchestration, and management tooling for on-premise, private cloud, and cloud infrastructure.
Understanding of infrastructure as code.
Ability to communicate technical information to technical and non-technical personnel.
Ability to write technical documentation.
Professional communication skills, including tailoring messages to the audience and situation and conveying ideas effectively and succinctly in writing.
Professional demeanor and ability to maintain constructive, solutions-focused working relationships with internal partners.
Ability to use sound professional judgment to balance organizational and customer interests and mitigate risks using available resources.
Proficiency with Microsoft Windows operating systems, network management, servers, TCP/IP schema, remote access solutions, server hardware from HP, IBM, and Dell, and Nutanix and NFS/iSCSI/CIFS networking and storage interdependencies.
Strong Microsoft Active Directory skills.
Experience with Citrix Virtual Apps and Desktops (CVAD), specifically Application Delivery Management and XenDesktop.
Proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, SharePoint, OneNote, and Copilot or other approved AI-enabled productivity tools, including preparing or reviewing documents, procedures, and reports.
Experience with virtualization products such as Nutanix, VMware, and Xen.
Scripting skills required.
Ability to learn new systems and applications and to understand, adapt, and adjust responsibilities or workflows as a result of system upgrades.

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, or a related discipline preferred.
Citrix Certified Associate (CCA/CCA-V/CCA-AppDS) and/or Citrix Certified Professional (CCP/CCP-V) preferred.
Working knowledge of multiple office LAN/WAN interconnectivity is strongly preferred.

Responsibilities

Configure and implement the Citrix Virtual Apps and Desktops environment, including desktop and server specifications such as disk space, memory, and CPU speed.
Manage, monitor, and analyze the performance of Citrix application servers and XenDesktop.
Identify technical risks, minimize reactive issues, standardize best practices, and provide technical assistance to team members with system and network requests.
Research and implement security strategies related to Citrix and Microsoft Active Directory, including login scripts and entitlements.
Build Citrix components, including StoreFront, Cloud Connectors, Delivery Controllers, Virtual Delivery Agents, and Gateways.
Maintain processes that streamline application integration within the Citrix environment.
Work with business units to install and quality-assure new products and new versions of existing products.
Serve as an escalation point for software, customer support, Citrix, and application issues.
Document processes and procedures for Citrix and application installation and troubleshooting.
Provide capacity-planning analysis for the current farm.
Implement Citrix upgrades and hotfixes.
Perform root-cause analysis of Citrix XenDesktop and application server failures and monitor and ensure availability of key Citrix farm components.
Troubleshoot Citrix failures, package and deploy software applications, and perform manual software installations.
Work directly with software vendors to install software and troubleshoot application failures and errors.
Maintain knowledge of current technology through continuous self-study.
Complete additional assignments and projects designated by management.
Travel periodically to attend in-person meetings and fulfill office obligations and responsibilities.
Participate in rotational Saturday work and provide off-hours on-call availability.