Principal Technical Engineer - Citrix

Fifth Third Bank • Cincinnati, OH

5d

About The Position

Designs and implements technology solutions using modern engineering tools and Agile practices. Works with self-directed, cross-functional, product-oriented teams in a collaborative environment to deliver important bank products and services. The role includes engineering and maintaining technical products and services, operational support, compliance, and technical leadership in the Citrix and end-user computing domain.

Employees are accountable for managing risk, following policies and procedures, raising concerns, and supporting positive customer and colleague experiences while operating within the Bank’s risk appetite. This position has no supervisory responsibilities and is not available for immigration sponsorship.

Requirements

• Bachelor’s degree in a relevant technology field, or an equivalent combination of education and work experience.
• Eight or more years of engineering or other IT work experience relevant to the position.
• Strong problem-solving and communication skills.
• Willingness to work in a highly collaborative environment.
• Solid understanding and significant experience with modern software development practices, tools, and/or hardware technologies.
• Solid understanding of IT security best practices.
• Expertise in one or more relevant technical and/or functional domains.
• Experience designing, implementing, and supporting complex technical solutions.
• Strong knowledge of Windows Server, Windows 11 Enterprise, Active Directory, Group Policy, DNS, DHCP, and certificate management.
• Working knowledge of Citrix technologies, including CVAD, Citrix DaaS/Cloud, ADC/NetScaler, Workspace, Gateway Service, and Rendezvous.
• Strong understanding of Microsoft Entra ID and Microsoft 365, including Teams, OneDrive, and Outlook.
• Knowledge of VMware virtualization, cloud/hybrid infrastructure, storage, profile management, and endpoint technologies.
• Strong understanding of networking and authentication technologies, including TCP/IP, routing, firewalls, SAML, OAuth, MFA, and FIDO2.
• Knowledge of endpoint security and end-user experience monitoring.
• PowerShell scripting and automation experience.
• Experience with performance monitoring, troubleshooting, and root cause analysis.
• Experience with Splunk and enterprise log analysis.
• Knowledge of security, vulnerability management, and remediation.
• Knowledge of change, release, and problem management.
• Knowledge of disaster recovery and high-availability design.

Nice To Haves

• Dynatrace experience.

Responsibilities

• Implement and maintain new features and capabilities while continuously improving the quality of technical products and services.
• Build and share technical expertise with the Agile team and other organizational members.
• Follow industry and organizational best practices and standards; participate in communities of practice and contribute to continuous improvement.
• Automate processes and create maintainable, supportable, and testable solutions to achieve operational excellence.
• Keep up with technology trends and innovations in relevant fields.
• Provide operational support and troubleshooting for the team’s products and services.
• Maintain appropriate controls and documentation to ensure compliance with company and regulatory requirements.
• Coach, mentor, and train new or less experienced team members.
• Provide technical leadership and guidance to the team.
• Perform other duties as assigned.
• Identify, assess, manage, monitor, and report risks while following bank policies and procedures.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Eligible to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal