Level II Commercial Refrigeration Technician HVAC-R

Easy Ice•Harwood Heights, IL

12d

About The Position

The Technician II is a customer-facing field service role responsible for installation, cleaning, preventive maintenance, troubleshooting, and repair of commercial ice machine equipment. The technician works to improve equipment performance, reliability, and lifespan, while reducing service calls, downtime, and emergency ice purchases. The role provides on-site customer service, diagnoses and resolves technical issues, documents service activities, maintains truck stock and company vehicles, and may train and mentor less experienced technicians. The technician may also lead installations, deliver or pick up ice, process customer payments, and assist with equipment shutdown or removal. The position requires a flexible, self-motivated approach, a commitment to customer satisfaction, and the ability to adapt to changing operational demands and schedules.

Requirements

High school diploma or GED.
At least 1 year of experience diagnosing and repairing commercial equipment, including refrigeration, electrical, HVAC, ice machines, or related equipment.
EPA 2 Certification.
Working knowledge of mobile tools and applications.
Ability to demonstrate voltmeter operation.
Ability to work a full-time schedule that includes a rotating on-call schedule.
Strong communication skills for interacting with customers and team members.
Problem-solving ability and a proactive approach to repairs and maintenance.
Ability to manage time and prioritize tasks to complete service calls promptly.
Ability to maintain organized records and service documentation.
Demonstrated record of delivering a high level of customer satisfaction.
Positive attitude, strong work ethic, and commitment to customer satisfaction.
Willingness to learn and adapt to new technologies and service protocols.
Ability to work flexible shifts and changing schedules.
Ability to stand, walk, sit, use ladders and tools, reach, and stoop, kneel, crouch, or crawl.
Ability to occasionally lift or move up to 75 pounds and stand for extended periods (6+ hours per day).
Ability to drive a vehicle for up to 60 percent of working hours.

Nice To Haves

Vocational or technical training.

Responsibilities

Install, clean, maintain, troubleshoot, and repair Easy Ice equipment.
Provide customer service and support during field visits, building positive customer relationships.
Lead installation processes when required and complete installation work accurately, efficiently, and on time.
Diagnose technical problems and determine appropriate solutions, aiming to resolve issues on the first visit.
Train and mentor less experienced technicians as required.
Communicate with coworkers and customers to complete assignments on time and according to standard operating procedures.
Document service visits with required photos, forms, reports, logs, and maintenance records.
Maintain appropriate truck stock and supplies to avoid unnecessary return trips and service delays.
Pick up and deliver ice as needed for service calls.
Process customer payments and assist with equipment shutdown or removal when necessary.
Maintain company vehicles, including keeping them clean and organized and removing ice and trash at the end of each shift.
Help maintain a clean, organized, and safe shop environment and follow safety protocols.
Meet or exceed service response, resolution, and customer feedback metrics.
Adapt to changing work schedules and operational demands while pursuing professional growth.