Entry Level Commercial Refrigeration Technician HVAC-R

Easy Ice•Butler, MO

11d

About The Position

Easy Ice is hiring a Technician I to install, clean, maintain, and service commercial ice machines. This customer-facing, service-oriented role supports the reliable operation and cleanliness of equipment for Easy Ice customers. The technician will troubleshoot issues, perform routine inspections and scheduled maintenance, and work under the supervision of senior technicians while developing skills in ice machine repair and maintenance. The role also involves documenting service visits, communicating with customers and coworkers, maintaining vehicle and truck-stock standards, and supporting timely service and accurate work-order processing. Technicians may deliver or pick up ice, process customer payments, and help shut down or remove equipment when needed. The position requires adapting to flexible shifts and changing work schedules, driving a vehicle for up to 60 percent of working hours, and meeting the stated physical demands.

Requirements

High school diploma or GED.
One to two years of experience in a customer service-oriented technical role, or an equivalent combination of education and experience, preferred.
Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment.
Familiarity with troubleshooting techniques and standard repair practices.
Strong communication skills for interacting effectively with customers and team members.
Problem-solving ability and a proactive approach to addressing issues.
Ability to manage time and prioritize tasks to complete service calls in a timely manner.
Ability to maintain organized service records and documentation.
High-energy, positive attitude and strong commitment to customer satisfaction.
Willingness to learn and adapt to new technologies and service protocols.
Strong work ethic and dedication to the work.
Ability to work flexible shifts and adapt to changing schedules.
Ability to stand, walk, sit, use ladders and hand tools, reach, and stoop, kneel, crouch, or crawl.
Ability to occasionally lift or move up to 75 pounds and stand for extended periods of 6 or more hours per day.
Ability to drive a vehicle for up to 60 percent of working hours.

Nice To Haves

Vocational or technical training.
Previous experience with ice machines, HVAC maintenance, or similar equipment.

Responsibilities

Install, clean, repair, and perform preventative maintenance on ice machines according to Easy Ice procedures.
Assist with troubleshooting, routine inspections, and scheduled maintenance tasks under senior technicians’ supervision.
Communicate with customers and coworkers to complete assignments and work orders on time and according to procedures.
Document service actions with required photos, forms, reports, logs, and maintenance records.
Maintain appropriate truck stock to avoid unnecessary return trips and service delays.
Pick up and deliver ice as needed for service calls.
Identify and report additional actions that may improve customer satisfaction, including parts replacement, cleaning, or equipment repairs.
Facilitate accurate customer payments and assist with equipment shutdown or removal when necessary.
Maintain a clean, organized, and safe shop environment when applicable, following safety and cleanliness protocols.
Keep the vehicle clean and organized, removing ice and trash at the end of each shift.
Help ensure machines are serviced correctly the first time and left in a condition that supports follow-up work by other technicians.