Level II Refrigeration Technician HVAC/R

Easy Ice•Phoenix, AZ

11d

About The Position

The Technician II is a customer-facing member of Easy Ice’s service team, responsible for installing, cleaning, maintaining, troubleshooting, and repairing commercial ice machine equipment. The role focuses on reliable equipment performance, extending equipment life, reducing repeat service calls and emergency ice purchases, and delivering a high level of customer satisfaction. Technician II may lead installations, accurately diagnose and resolve issues, support customers during field visits, and train or mentor less experienced technicians. The position also involves documenting service work, maintaining truck stock and company vehicles, and following safety and service procedures. The role requires a full-time schedule with a rotating on-call schedule, flexible shifts, and adapting to changing work demands. Duties may also include bagging or delivering ice, processing customer payments, and shutting down or removing equipment.

Requirements

High school diploma or GED.
At least 1 year of experience diagnosing and repairing commercial equipment, preferably refrigeration, electrical, HVAC, ice machines, or related equipment.
EPA 2 Certification.
Working knowledge of mobile tools and applications.
Experience with and ability to demonstrate volt meter operations.
Ability to work a full-time schedule that includes a rotating on-call schedule.
Strong communication skills for interacting with customers and team members.
Problem-solving ability and a proactive approach to repair and maintenance issues.
Ability to manage time and prioritize tasks to complete service calls promptly.
Ability to maintain organized service records and documentation.
Demonstrated record of delivering a high level of customer satisfaction.
Positive attitude, strong work ethic, flexibility, and willingness to learn and adapt to new technologies and service protocols.
Ability to work flexible shifts and adapt to changing work schedules.
Ability to stand, walk, sit, use ladders and hand tools, reach, and stoop, kneel, crouch, or crawl; lift or move up to 75 pounds occasionally; stand for 6 or more hours per day; and drive for up to 60 percent of working hours.

Nice To Haves

Vocational or technical training.

Responsibilities

Install, clean, perform preventative maintenance on, troubleshoot, and repair Easy Ice equipment to improve reliability and equipment life.
Provide service and customer support during field visits and build positive customer relationships.
Lead installation work when required, ensuring accurate, timely, and efficient completion.
Train and mentor less experienced technicians as required.
Manage on-site installation, repair, maintenance, and testing tasks.
Diagnose technical problems and determine appropriate solutions, aiming to resolve issues on the first visit.
Communicate with coworkers and customers to complete work orders and assignments on time and in accordance with standard operating procedures.
Document service visits by taking required photos and completing forms, reports, and logs; maintain clear records of maintenance activities.
Maintain adequate truck stock and supplies to avoid unnecessary return trips and customer service delays.
Pick up and deliver ice as needed for service calls.
Facilitate accurate customer payments and assist with equipment shutdown or removal when necessary.
Maintain a clean, organized, and safe shop environment when applicable, following safety and cleanliness protocols.
Keep company vehicles clean and organized, removing ice and trash at the end of each shift.
Meet or exceed service response, resolution, and customer feedback performance metrics.
Adapt to changing schedules and operational needs while seeking personal and professional growth.