Level 3 IT Technician

DigaCore Technology Consulting • Austin, TX

4d

About The Position

Digacore is seeking a Level 3 IT Technician to provide advanced technical support, manage escalations, and help maintain reliable, secure, high-performing client environments. The role involves troubleshooting and supporting servers, networking, cloud platforms, virtualization, and security, while working closely with internal teams and clients to resolve issues efficiently and thoroughly. The successful candidate brings strong technical troubleshooting, professionalism, ownership, and a client-focused approach.

Requirements

• At least 5 years of experience in an MSP or similar IT services environment.
• Strong experience with Windows Server, Microsoft 365, Azure, Active Directory, DNS, and networking technologies.
• Experience troubleshooting complex server, firewall, VPN, wireless, and infrastructure-related issues.
• Familiarity with virtualization technologies such as VMware, Hyper-V, and Azure Virtual Desktop.
• Experience working within RMM and PSA platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities and remain calm under pressure.
• Strong communication skills and a professional, client-focused mindset.
• Strong documentation habits and operational follow-through.

Nice To Haves

• Strong PowerShell scripting and automation experience.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Handle advanced escalations and provide technical support for complex infrastructure and networking issues.
• Troubleshoot and support Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments.
• Configure and manage file shares, permissions, SharePoint environments, and identity-related services.
• Troubleshoot firewalls, VPNs, switching, routing, Wi-Fi, and site-wide networking issues.
• Support virtualization platforms, including VMware, Hyper-V, and AVD environments.
• Use PowerShell and automation tools to streamline administration and operational tasks.
• Maintain strong documentation, communication, and operational follow-through across support requests and escalations.
• Collaborate with L1, L2, Projects, and Engineering teams to resolve issues and improve overall service delivery.
• Identify recurring technical issues and contribute to operational improvements and standardization efforts.
• Deliver a high-quality support experience through professionalism, responsiveness, and technical ownership.

Benefits

• Competitive salary
• $500 sign-on bonus
• Medical insurance; company covers 50% of employee premium
• Dental insurance; company covers 50% of employee premium
• Life insurance, 100% company paid
• Long-term disability insurance, 100% company paid
• HSA and FSA options
• 401(k) with company match (1:1 on first 1%, 50% match on 2–6%)
• 21 flexible PTO days (vacation, sick, and holidays combined)
• 2 paid mental health days annually
• Company-provided equipment
• Employee referral bonus
• Employee recognition program
• Paid training and certification assistance
• Clear career advancement pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed