Level 3 IT Technician

DigaCore Technology Consulting • Austin, TX

6d • $80,000 - $100,000

About The Position

Digacore is seeking a Level 3 IT Technician to provide advanced technical support, manage escalations, and help maintain reliable, secure, and high-performing client environments. The role involves work across servers, networking, cloud platforms, virtualization, and security, in collaboration with internal teams and clients. The ideal candidate combines strong troubleshooting skills with professionalism, ownership, and a focus on client experience.

Requirements

• 5+ years of experience in an MSP or similar IT services environment.
• Strong experience with Windows Server, Microsoft 365, Azure, Active Directory, DNS, and networking technologies.
• Experience troubleshooting complex server, firewall, VPN, wireless, and infrastructure-related issues.
• Familiarity with virtualization technologies such as VMware, Hyper-V, and Azure Virtual Desktop.
• Experience working within RMM and PSA platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities and remain calm under pressure.
• Strong communication skills and a professional, client-focused mindset.
• Strong documentation habits and operational follow-through.

Nice To Haves

• Strong PowerShell scripting and automation experience preferred.
• Bachelor’s degree or equivalent practical experience preferred.

Responsibilities

• Handle advanced escalations and provide technical support for complex infrastructure and networking issues.
• Troubleshoot and support Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments.
• Configure and manage file shares, permissions, SharePoint environments, and identity-related services.
• Troubleshoot firewalls, VPNs, switching, routing, Wi-Fi, and site-wide networking issues.
• Support virtualization platforms including VMware, Hyper-V, and AVD environments.
• Use PowerShell and automation tools to streamline administration and operational tasks.
• Maintain strong documentation, communication, and operational follow-through across support requests and escalations.
• Collaborate with L1, L2, Projects, and Engineering teams to resolve issues and improve overall service delivery.
• Identify recurring technical issues and contribute to operational improvements and standardization efforts.
• Deliver a high-quality support experience through professionalism, responsiveness, and technical ownership.

Benefits

• $500 sign-on bonus.
• Medical and dental insurance; company covers 50% of employee premium.
• Life and long-term disability insurance, 100% company paid.
• HSA and FSA options.
• 401(k) with company match.
• 21 flexible PTO days (vacation, sick, and holidays combined).
• 2 paid mental health days annually.
• Company-provided equipment.
• Employee referral bonus.
• Employee recognition program.
• Paid training and certification assistance.
• Clear career advancement pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed