Level 2 &3 Technician

MSX International • Fountain Valley, CA

5d • Onsite

About The Position

MSX International’s Engineering Garage Services (EGS) program supports Hyundai Motor America with vehicle repair, diagnostics, labor time studies, and engineering support. Based on-site at HMA headquarters in Fountain Valley, California, the program operates in a lab-grade shop environment with tools provided and an established weekday, first-shift schedule.

Level 2 and 3 Automotive Technicians perform hands-on vehicle repairs and maintenance, assist with labor time study execution and documentation, and prepare fleet, test, and prototype vehicles for engineering evaluations, media introductions, and special events. Working with engineers and fellow technicians, they help validate repair procedures, investigate vehicle concerns, and maintain accurate service records. The program emphasizes technical accuracy, safety, collaboration, and continuous improvement to support product quality and vehicle readiness.

The role also involves diagnosing complex vehicle concerns and technical cases, advising dealerships and technical support teams, analyzing diagnostic sessions and vehicle data, mentoring technicians, and collaborating with engineering and field teams. Technicians contribute to process improvements, support adoption of new technologies and diagnostic methods, and verify that published labor times are accurate and inclusive. The position is paid hourly rather than flat-rate, and tools and uniforms are supplied.

Requirements

• High school diploma or equivalent.
• 3–5+ years of dealership technician or bumper-to-bumper repair experience.
• Strong Microsoft Office 365 skills.
• Valid driver's license with a clean driving record.
• Advanced knowledge of vehicle diagnostics and diagnostic equipment.
• Strong understanding of electrical systems, wiring diagrams, vehicle communication networks, and mechanical systems.
• Experience with OBD scanners and manufacturer diagnostic software.
• Ability to analyze diagnostic session files and vehicle data.
• Knowledge of vehicle data systems and trend analysis.
• Strong root-cause analysis capabilities.
• Excellent communication and stakeholder management skills.
• Ability to collaborate with dealers, engineers, and leadership teams.
• Data-driven approach to problem-solving and performance improvement.

Nice To Haves

• Automotive vocational training.
• ASE Certification.
• DMS experience.
• Experience with continuous improvement methodologies such as Six Sigma or Kaizen.

Responsibilities

• Diagnose and resolve challenging vehicle concerns and technical cases.
• Perform hands-on vehicle repairs and maintenance.
• Assist with labor time study execution and documentation.
• Prepare fleet, test, and prototype vehicles for engineering evaluations, media introductions, and special events.
• Help validate repair procedures and investigate vehicle concerns.
• Maintain accurate service records.
• Advise dealerships and technical support teams on diagnostic cases.
• Analyze diagnostic sessions, vehicle data, and repair trends to identify root causes.
• Coach and mentor technicians on advanced diagnostic strategies.
• Collaborate with engineering, field teams, dealerships, and other stakeholders to improve vehicle performance.
• Drive continuous improvement initiatives that enhance customer satisfaction and repair efficiency.
• Support adoption of new technologies, processes, and diagnostic methodologies.
• Translate technical findings into actionable solutions.
• Verify that published labor times are accurate and inclusive.

Benefits

• Hourly pay rather than flat-rate pay.
• Tools and uniforms supplied.
• Opportunity to work with industry-leading automotive brands and grow alongside a global team of experts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED