Level 2 &3 Technician

MSX International•Fountain Valley, CA

6d•$28 - $36•Onsite

About The Position

MSX International’s Engineering Garage Services (EGS) program supports Hyundai Motor America with vehicle repair, diagnostics, labor time studies, and engineering support. The role is based on-site at HMA headquarters in Fountain Valley, California, in a lab-grade shop environment. Tools are provided, and the schedule is described as an established weekday, first-shift schedule. Level 2 and 3 Automotive Technicians perform hands-on repairs and maintenance, assist with labor time study execution and documentation, and prepare fleet, test, and prototype vehicles for engineering evaluations, media introductions, and special events. They work closely with engineers and fellow technicians to validate repair procedures, investigate vehicle concerns, and maintain accurate service records. The program emphasizes technical accuracy, safety, collaboration, and continuous improvement in support of HMA’s product quality and vehicle readiness objectives. The position also involves diagnosing complex vehicle concerns and technical cases, advising dealerships and technical support teams, analyzing diagnostic sessions and vehicle data, mentoring technicians, and collaborating with engineering and field teams to improve vehicle performance. Technicians support new technologies and diagnostic methodologies, translate technical findings into actionable solutions, and verify that published labor times are accurate and inclusive. Compensation is hourly rather than flat-rate, and tools and uniforms are supplied.

Requirements

High school diploma or equivalent.
3–5+ years of dealership technician or bumper-to-bumper repair experience.
Strong Microsoft Office 365 skills.
Valid driver’s license with a clean driving record.
Advanced knowledge of vehicle diagnostics and diagnostic equipment.
Strong understanding of electrical systems, wiring diagrams, vehicle communication networks, and mechanical systems.
Experience with OBD scanners and manufacturer diagnostic software.
Ability to analyze diagnostic session files and vehicle data.
Knowledge of vehicle data systems and trend analysis.
Strong root-cause analysis capabilities.
Excellent communication and stakeholder management skills.
Ability to collaborate with dealers, engineers, and leadership teams.
Data-driven approach to problem-solving and performance improvement.

Nice To Haves

Automotive vocational training preferred.
ASE certification preferred but not required.
DMS experience is a plus.
Experience with continuous improvement methodologies such as Six Sigma or Kaizen.

Responsibilities

Perform hands-on vehicle repairs and maintenance.
Assist with labor time study execution and documentation.
Prepare fleet, test, and prototype vehicles for engineering evaluations, media introductions, and special events.
Validate repair procedures, investigate vehicle concerns, and maintain accurate service records.
Diagnose and resolve challenging vehicle concerns and technical cases.
Advise dealerships and technical support teams.
Analyze diagnostic sessions, vehicle data, and repair trends to identify root causes.
Coach and mentor technicians on advanced diagnostic strategies.
Collaborate with engineering, field teams, and stakeholders to improve vehicle performance.
Drive continuous improvement initiatives to enhance customer satisfaction and repair efficiency.
Support adoption of new technologies, processes, and diagnostic methodologies.
Translate technical findings into actionable solutions.
Verify that published labor times are accurate and inclusive.