MSP Level 3 or Sr Level 2 Technician

TeamLogic IT, Kansas City, MO•Kansas City, MO

1d•$60,100 - $76,100•Hybrid

About The Position

TeamLogic IT seeks an MSP Level 3 Technician, and also encourages senior Level 2 technicians ready to advance to apply. The role supports small and mid-sized businesses, resolving complex technical issues and maintaining secure, reliable client systems. It combines advanced technical support, project delivery, client relationship management, cybersecurity assessment, and mentoring of junior technicians. The position works onsite and remotely according to client needs. The hybrid schedule guarantees one work-from-home day per week, with a second available when weekly KPIs or metrics are met. Occasional travel to client locations is required, along with a valid driver's license. Evening and weekend flexibility may be needed for emergencies or project deadlines, and on-call support for critical incidents may be required. TeamLogic IT describes a supportive, collaborative team culture with diverse and challenging projects, opportunities to expand technical skills, and professional growth.

Requirements

At least 5 years of IT support experience, including 2 years in a Level 3 or senior technician role.
Proficiency with Windows and Linux servers, VMware/Hyper-V virtualization, and Azure/AWS cloud platforms.
Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity practices.
Hands-on experience with RMM tools such as NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Experience with Hudu, IT Glue, SharePoint, or similar documentation tools, plus process standardization.
Strong analytical skills and experience managing IT projects from planning through completion.
Clear verbal and written communication, including the ability to explain technical concepts to nontechnical clients.
Adaptability, continuous learning, and effective collaboration in a fast-paced environment.
Occasional travel to client locations and a valid driver's license.

Nice To Haves

MSP experience.
Bachelor's degree in IT, Computer Science, or a related field.
Network+, Security+, Azure Administrator, CCNA, or similar certifications.
Experience with SolarWinds, Auvik, or similar monitoring tools.

Responsibilities

Resolve complex server, network, and application issues escalated by Level 1 and Level 2 technicians.
Design, implement, and manage secure networks; monitor performance and proactively address issues.
Maintain client systems through upgrades, patching, monitoring, and backup and recovery.
Build client relationships, understand business needs, and recommend appropriate technology solutions.
Lead migrations, network installations, and software deployments, coordinating delivery with internal teams and vendors.
Maintain accurate network diagrams, system configurations, and troubleshooting procedures.
Mentor and train Level 1 and Level 2 technicians to improve technical skills and service quality.
Assess systems for vulnerabilities and compliance with applicable cybersecurity, privacy, and industry requirements, and address identified gaps.
Provide on-call support for critical incidents, including evenings and weekends as needed, to minimize downtime and data loss.