MSP Level 2 Technician
About The Position
TeamLogic IT is seeking an experienced MSP Level 2 Technician to support Microsoft environments for small and medium-sized businesses. The role requires hands-on Microsoft Intune administration and is contract-to-hire, with potential conversion to permanent employment based on performance and business needs. The technician works under the Tech Lead’s supervision and follows their priorities, standards, and escalation procedures. The position combines onsite and remote work based on client needs. The employee must reside in the Atlanta metropolitan area and be available to work at the Smyrna office and client locations. Local travel, on-call coverage, and occasional evening or weekend work for emergencies or scheduled projects are required.
Requirements
- U.S. citizenship.
- Residence in the Atlanta metropolitan area and availability for onsite work at the Smyrna office and client locations.
- 3–5 years of experience in an MSP or comparable IT support role.
- Proven Microsoft Intune experience, including device enrollment, policy configuration, compliance management, application deployment, and troubleshooting.
- Strong administration and troubleshooting skills with Windows 10/11, Windows Server, and Windows domains.
- Experience with Active Directory, Group Policy, DNS, and DHCP.
- Experience with Microsoft 365, Azure, Entra ID, and hybrid identity.
- Experience with MFA, Microsoft Authenticator, and Duo.
- Working knowledge of VPNs, firewalls, and network connectivity troubleshooting.
- Experience with RMM and ticketing platforms; NinjaOne and Autotask PSA are preferred.
- Strong communication, documentation, customer service, and time management skills.
- Ability to work independently while following the Tech Lead’s priorities, standards, and escalation procedures.
- Valid driver’s license and availability to travel to local client locations.
Nice To Haves
- OneLogin experience, including SSO and application integrations.
- PowerShell scripting and automation.
- Microsoft certifications in endpoint administration, Azure, or identity management.
- Experience with Hyper-V or VMware, backup solutions, and IT Glue or Hudu.
Responsibilities
- Manage Microsoft Intune device enrollment, configuration profiles, compliance policies, application deployment, endpoint security, and troubleshooting.
- Administer Microsoft 365 users, licenses, permissions, Exchange Online, Teams, SharePoint, and OneDrive.
- Maintain and troubleshoot Windows Server, Active Directory, Group Policy, DNS, and DHCP.
- Support Microsoft Azure, Entra ID, and hybrid identity environments; configure and troubleshoot MFA, Microsoft Authenticator, and Duo.
- Resolve escalated tickets involving Windows devices, Microsoft services, connectivity, and user access; keep clients informed and document resolutions.
- Perform patching, monitor endpoint health, address security alerts, and verify backups under the Tech Lead’s direction.
- Assist with client onboarding, migrations, device deployments, and infrastructure improvements.
- Participate in on-call coverage, including occasional evenings and weekends.
- Travel to local client locations as needed.
Benefits
- Competitive salary
- Profit sharing
- Training and development
- Varied client work
- Professional growth opportunities
- Support from a broad network of technicians across North America
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
