Level 2 &3 Technician

MSX International•Fountain Valley, CA

1d•Onsite

About The Position

MSX International’s Engineering Garage Services (EGS) program supports a client with vehicle repair, diagnostics, labor time studies, and engineering support. The program is based on-site at the client headquarters in Fountain Valley, California, in a lab-grade shop environment with tools provided and an established weekday, first-shift schedule. Level 2 & 3 Automotive Technicians perform hands-on vehicle repairs and maintenance, assist with labor time study execution and documentation, and prepare fleet, test, and prototype vehicles for engineering evaluations, media introductions, and special events. They work with engineers and other technicians to validate repair procedures, investigate vehicle concerns, and maintain accurate service records. The program emphasizes technical accuracy, safety, collaboration, and continuous improvement to support product quality and vehicle readiness. The role focuses on advanced diagnosis and resolution of complex vehicle concerns and technical cases. Technicians advise dealerships and technical support teams, analyze diagnostic sessions, vehicle data, and repair trends, mentor other technicians, and collaborate with engineering, field teams, and other stakeholders. They also support new technologies and diagnostic methods, translate technical findings into actionable solutions, and verify published labor times for accuracy and inclusiveness. The position is hourly rather than flat-rate, and tools and uniforms are supplied.

Requirements

High school diploma or equivalent.
3–5+ years of dealership technician or bumper-to-bumper repair experience.
Strong Microsoft Office 365 skills.
Valid driver's license with a clean driving record.
Advanced knowledge of vehicle diagnostics and diagnostic equipment.
Strong understanding of electrical systems, wiring diagrams, vehicle communication networks, and mechanical systems.
Experience with OBD scanners and manufacturer diagnostic software.
Ability to analyze diagnostic session files and vehicle data.
Knowledge of vehicle data systems and trend analysis.
Strong root-cause analysis capabilities.
Excellent communication and stakeholder management skills.
Ability to collaborate with dealers, engineers, and leadership teams.
A data-driven approach to problem-solving and performance improvement.

Nice To Haves

Automotive vocational training.
ASE certification.
Experience with continuous improvement methodologies such as Six Sigma or Kaizen.
DMS experience.

Responsibilities

Diagnose and resolve challenging vehicle concerns and technical cases.
Serve as an advisor to dealerships and technical support teams.
Analyze diagnostic sessions, vehicle data, and repair trends to identify root causes.
Coach and mentor technicians on advanced diagnostic strategies.
Work with engineering, field teams, and stakeholders to improve vehicle performance.
Drive continuous improvement initiatives that enhance customer satisfaction and repair efficiency.
Support the adoption of new technologies, processes, and diagnostic methodologies.
Translate technical findings into actionable solutions and measurable results.
Verify that published labor times are accurate and inclusive.
Perform hands-on vehicle repairs and maintenance.
Assist with labor time study execution and documentation.
Prepare fleet, test, and prototype vehicles for engineering evaluations, media introductions, and special events.
Validate repair procedures, investigate vehicle concerns, and maintain accurate service records.