GC Retail Lessons Lead Store 612

Guitar Center•Mayfield Heights, OH

About The Position

Guitar Center’s Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and giving tours of the Lessons facility. The role supports the company’s mission to nurture lifelong musicians and make the joy of creating music accessible to musicians and non-musicians alike. The successful candidate is customer-focused, communicates clearly and courteously with diverse stakeholders, and can organize work and manage competing priorities in a fast-paced environment. The role also involves leading, managing, and mentoring others, providing constructive feedback, and coordinating instructors, students, schedules, and facility systems. The posted pay range is $13.46–$17.90 per hour, depending on background and experience. The position may participate in the Guitar Center Company bonus program based on Company performance. Guitar Center offers medical, dental, and vision coverage; a 401(k) with company match; mental health support; paid sick, holiday, and vacation time; an employee discount program; tuition reimbursement options; and gig leave for musician employees.

Requirements

At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail.
Ability to lift up to 25 pounds.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Customer-service skills and the ability to provide an excellent customer experience.
Clear, concise, positive, and courteous written and verbal communication skills.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
Ability to lead, manage, and mentor others, including a geographically dispersed team.

Nice To Haves

Associate’s degree.
Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
Sell rehearsal space.
Communicate with parents and students to support a positive overall experience.
Guide instructors, students, and lesson schedules, coordinating lesson times with instructor availability and managing teaching and non-teaching schedules.
Maintain and increase curriculum sales.
Ensure systems are functioning properly.
Maintain lesson and rehearsal schedules for the facility.
Lead, manage, and mentor others; provide positive and constructive feedback and help direct reports develop their skills and capabilities.
Perform additional duties as assigned.