GC Retail Lessons Lead Store 152

The Guitar Center Company • Phoenix, AZ

8d

About The Position

The Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and create inclusive, customer-first environments.

The successful candidate demonstrates customer focus, clear and courteous communication, strong organizational skills, and the ability to lead, manage, and mentor others. They help develop direct reports, provide constructive feedback, and manage a geographically dispersed team.

Requirements

• At least 3 years of relevant work experience in musical instruction, including administrative or non-instructional retail experience.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer-service skills and the ability to provide an excellent customer experience.
• Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
• Organizational skills, attention to detail, multitasking ability, and ability to complete work thoroughly and promptly in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others; develop direct reports; provide positive and constructive feedback; and manage a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive experience.
• Guide instructors, students, and schedules by coordinating lessons with instructor availability, including teaching and non-teaching schedules.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Perform additional duties as assigned.

Benefits

• Gig leave for musician employees to take time off to tour and return to their job.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed