GC Retail Lessons Lead Store 764

The Guitar Center Company • Fayetteville, GA

7d

About The Position

Guitar Center’s Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and make music accessible in an inclusive, customer-focused environment.

The Lessons Lead drives lesson-program enrollment and curriculum sales, sells rehearsal space, coordinates lesson schedules with instructor availability, and communicates with parents, students, and instructors. The position also helps guide instructors, maintain facility schedules, and ensure systems are functioning properly. Successful candidates demonstrate customer focus, strong interpersonal communication and organizational skills, and the ability to lead, manage, and mentor others, including a geographically dispersed team.

Requirements

• At least 3 years of relevant work experience in musical instruction, including administration or non-instructional retail work.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer-service skills and the ability to provide an excellent customer experience and handle customer-service issues.
• Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
• Organizational skills, including multitasking, attention to detail, and completing tasks thoroughly and on time in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others; lead by example; provide feedback; and manage a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive experience.
• Provide guidance to instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee musicians to take time off to perform or tour and return to their job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed