GC Retail Lessons Lead Store 767

The Guitar Center Company • Athens, GA

3d

About The Position

The Lessons Lead is responsible for ensuring a positive experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission of nurturing lifelong musicians and creating inclusive, customer-focused environments.

The Lessons Lead drives lesson-program enrollment and curriculum sales, sells rehearsal space, communicates with parents and students, coordinates lesson schedules with instructor availability, provides guidance to instructors, and ensures facility systems and schedules are maintained. Success in the role requires customer focus, strong interpersonal communication and organizational skills, and the ability to lead, manage, and mentor others, including a geographically dispersed team.

Requirements

• 3+ years of relevant work experience in musical instruction, administration, or non-instructional retail work.
• Ability to lift up to 25 lbs.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to provide excellent customer service and address customer service issues.
• Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
• Strong organizational skills, including multitasking and attention to detail in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others, provide constructive feedback, and manage a geographically dispersed team.

Nice To Haves

• Associate’s Degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive experience.
• Guide instructors, students, and schedules, coordinating lesson times with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the facility’s lesson and rehearsal schedules.
• Perform additional duties as assigned.

Benefits

• Gig leave for musician employees to take time off to perform and return to their job after touring.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed