GC Retail Lessons Lead Store 767

Guitar Center•Athens, GA

About The Position

The Lessons Lead is responsible for ensuring a positive experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and providing tours of the Lessons facility. The role supports growth of the lesson program, coordinates instructor and student schedules, maintains lesson and rehearsal schedules, and helps ensure facility systems are functioning properly. Successful candidates demonstrate strong customer service, communication, organization, and leadership skills, including the ability to guide and mentor others.

Requirements

At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail work.
Ability to lift up to 25 lbs.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Customer service skills and the ability to provide an excellent, meaningful customer experience.
Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
Ability to lead, manage, and mentor others; provide constructive feedback; and manage a geographically dispersed team.

Nice To Haves

Associate’s degree.
Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
Sell rehearsal space.
Communicate with parents and students to ensure a positive experience.
Guide instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
Maintain and increase curriculum sales.
Ensure systems are functioning properly.
Maintain lesson and rehearsal schedules for the facility.
Perform additional duties as assigned.