GC Retail Lessons Lead Store 151

Guitar Center • Tempe, AZ

4d

About The Position

The Lessons Lead helps ensure a positive experience for Guitar Center customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports the lesson program, instructors, students, and facility schedules, while helping customers experience the joy of creating music.

The successful candidate provides excellent customer service, communicates clearly and courteously with diverse stakeholders, and stays organized and attentive to detail in a fast-paced environment. The role also involves leading, managing, and mentoring others, setting an example, developing direct reports, and providing constructive feedback.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer service skills and ability to provide a positive customer experience.
• Clear, courteous written and verbal communication skills.
• Organizational skills, including multitasking and attention to detail in a fast-paced environment.
• Ability to lead, manage, and mentor others, including a geographically dispersed team.

Nice To Haves

• Associate's degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Grow student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to support a positive overall experience.
• Guide instructors, students, and schedules, coordinating lesson times with instructor availability and managing teaching and non-teaching schedules.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Answer customer questions and provide tours of the Lessons facility.
• Lead, manage, and mentor others; develop direct reports and provide positive and constructive feedback.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for musician employees to take time off to tour and return to their job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed