GC Retail Lessons Lead Store 151
About The Position
The Lessons Lead is responsible for ensuring a great experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and help people experience the joy of creating music. The successful candidate demonstrates customer focus, clear and courteous communication, organization, attention to detail, and the ability to lead, manage, and mentor others. They provide constructive feedback, develop direct reports, and can manage a geographically dispersed team.
Requirements
- At least 3 years of relevant work experience in musical instruction, including administration or non-instructional retail work.
- Ability to lift up to 25 pounds.
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Customer service skills and the ability to provide an excellent customer experience.
- Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
- Strong organizational skills, multitasking ability, and attention to detail in a fast-paced, high-urgency environment.
- Ability to lead, manage, and mentor others, provide feedback, and develop direct reports.
Nice To Haves
- Associate's degree.
- Skilled understanding of Guitar Center retail systems and processes.
Responsibilities
- Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
- Sell rehearsal space.
- Communicate with parents and students to ensure a positive experience.
- Guide instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
- Maintain and increase curriculum sales.
- Ensure systems are functioning properly.
- Maintain lesson and rehearsal schedules for the facility.
- Perform additional duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Mental health support
- Paid sick time
- Paid holidays
- Paid vacation time
- Employee discount program
- Tuition reimbursement options
- Gig leave for musician employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
