GC Retail Lessons Lead Store 151

Guitar Center•Tempe, AZ

About The Position

The Lessons Lead is responsible for creating a positive experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and providing tours of the Lessons facility. The role supports the growth of the lesson program and curriculum sales, coordinates schedules for instructors and students, and maintains lesson and rehearsal schedules and facility systems. The Lessons Lead also provides guidance to instructors and communicates with students and parents to help ensure a positive overall experience. Successful candidates demonstrate customer focus, strong interpersonal communication and organizational skills, and the ability to lead, manage, and mentor others. The role requires attention to detail and the ability to multitask in a fast-paced environment.

Requirements

At least 3 years of relevant work experience in musical instruction, administration, or retail non-instruction.
Ability to lift up to 25 pounds.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Associate's degree.
Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
Sell rehearsal space.
Communicate with parents and students to ensure a positive overall experience.
Guide instructors, students, and schedules, coordinating lesson times with instructor availability.
Maintain and increase curriculum sales.
Ensure systems are functioning properly.
Maintain lesson and rehearsal schedules for the facility.
Lead, manage, and mentor others, provide feedback, and develop direct reports.
Handle customer service issues as needed.
Perform additional duties as assigned.