GC Retail Lessons Lead Store 433

The Guitar Center Company • Orem, UT

4d

About The Position

The Lessons Lead is responsible for creating a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and create inclusive, customer-focused environments.

The Lessons Lead drives student enrollment and curriculum sales, sells rehearsal space, coordinates lesson schedules around instructor availability, and helps instructors manage teaching and non-teaching schedules. The role also communicates with parents and students, maintains facility lesson and rehearsal schedules, ensures systems function properly, and provides guidance and support to instructors. Additional duties may be assigned.

Requirements

• At least 3 years of relevant work experience in musical instruction, including administration or non-instructional retail work.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer-service skills and the ability to provide an excellent customer experience and address customer-service issues.
• Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
• Organizational skills, including multitasking, attention to detail, and completing tasks thoroughly and promptly in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others; provide constructive feedback; develop direct reports; and manage a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, manage their teaching and non-teaching schedules, and coordinate lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the facility’s lesson and rehearsal schedules.
• Perform additional duties as assigned.

Benefits

• Gig leave for musician employees to take time off to tour and return to their job.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed