GC Retail Lessons Lead Store 512

Guitar Center • Manchester, NH

3d • Onsite

About The Position

The Lessons Lead is responsible for creating a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports the lesson program by growing student enrollment, maintaining curriculum sales, coordinating lesson schedules, and ensuring the facility’s systems and schedules are functioning properly. The Lessons Lead also provides guidance to instructors and students, and leads, manages, and mentors others.

Successful candidates demonstrate customer focus, strong interpersonal communication, organization, attention to detail, and the ability to manage performance and develop direct reports. The role requires relevant experience in musical instruction, including administrative or non-instructional retail experience, and intermediate proficiency with Microsoft Office.

Requirements

• At least 3 years of relevant work experience in musical instruction, including administrative or non-instructional retail experience.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to lift up to 25 pounds.
• Ability to communicate clearly and courteously with diverse people and stakeholders.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Ability to lead, manage, and mentor others, including a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase lesson-program student count by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive experience.
• Guide instructors, students, and instructor schedules, coordinating lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Lead, manage, and mentor others, provide feedback, and help direct reports meet goals.
• Assist customers with questions, provide facility tours, and handle customer service issues.
• Perform additional duties as assigned.

Benefits

• Gig leave for musician employees.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holiday time.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed