GC Retail Lessons Lead Store 512

Guitar Center • Manchester, NH

4d

About The Position

The Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission of developing lifelong musicians and fostering the joy of creating music.

The Lessons Lead drives and maintains lesson-program sales and promotional programs, sells rehearsal space, communicates with students and parents, coordinates instructor and student lesson schedules, maintains curriculum sales, ensures systems function properly, and maintains lesson and rehearsal schedules. The position also provides guidance to instructors and may perform additional duties as assigned.

Requirements

• At least 3 years of relevant work experience in musical instruction, including administration or non-instructional retail work.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to provide excellent customer service and address customer service issues.
• Clear, courteous written and verbal communication skills with diverse internal and external stakeholders.
• Organizational skills, attention to detail, multitasking ability, and ability to complete tasks thoroughly and promptly in a fast-paced environment.
• Ability to lead, manage, and mentor others, including developing direct reports and managing a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive experience.
• Guide instructors, students, and schedules, coordinating lessons with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Answer customer questions and provide tours of the Lessons facility.
• Lead, manage, and mentor others; provide positive and constructive feedback.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee musicians to take time off for tours and return to their jobs afterward.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed