GC Retail Lessons Lead Store 512

The Guitar Center Company • Manchester, NH

4d

About The Position

The Lessons Lead is responsible for ensuring a positive experience for Guitar Center customers and students by selling lesson and rehearsal packages, answering customer questions, and giving tours of the Lessons facility. The role supports Guitar Center’s mission to develop lifelong musicians and create inclusive, customer-first environments.

The successful candidate demonstrates strong customer focus, interpersonal communication, organization, and performance-management skills. They connect meaningfully with customers, communicate clearly and courteously with diverse stakeholders, manage time and details in a fast-paced environment, and lead, manage, and mentor others, including a geographically dispersed team.

Requirements

• At least 3 years of relevant work experience in musical instruction, including administrative or non-instructional retail experience.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer-service skills and the ability to provide an excellent customer experience.
• Written and verbal communication skills for interacting clearly, positively, and courteously with diverse internal and external stakeholders.
• Organizational skills, including multitasking, attention to detail, and completing work thoroughly and promptly in a fast-paced environment.
• Ability to lead, manage, and mentor others; provide positive and constructive feedback; and manage a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, students, and lesson schedules by coordinating instructor availability with lesson schedules, including teaching and non-teaching schedules.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee-musicians to take time off to perform and return to their job after a tour.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holiday time.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed