GC Retail Lessons Lead Store 751

The Guitar Center Company • Hoover, AL

5d

About The Position

The Lessons Lead is responsible for ensuring a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and create inclusive, customer-first environments.

The Lessons Lead drives student enrollment and curriculum sales, sells rehearsal space, coordinates lesson schedules with instructor availability, and maintains lesson and rehearsal schedules. The role also communicates with parents and students, guides instructors on schedules, and ensures facility systems are functioning properly. Additional duties may be assigned.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail work.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to provide excellent customer service and connect meaningfully with customers.
• Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
• Strong organizational, multitasking, and attention-to-detail skills in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others, provide constructive feedback, and manage a geographically dispersed team.

Nice To Haves

• Associate's degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, students, and schedules by coordinating lessons with instructor availability, including teaching and non-teaching schedules.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Provide customer assistance and tours of the Lessons facility.
• Handle customer service issues as needed.
• Perform additional duties as assigned.

Benefits

• Gig leave for musician employees to take time off to perform on tour and return to their job afterward.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed