GC Retail Lessons Lead Store 751

Guitar Center • Hoover, AL

4d

About The Position

The Lessons Lead is responsible for ensuring a positive experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and create inclusive environments that put customers first.

The successful candidate demonstrates strong customer focus, interpersonal communication, organizational skills, and performance-management abilities. This includes connecting meaningfully with customers, communicating courteously with diverse stakeholders, managing tasks in a fast-paced environment, and leading, mentoring, and developing others.

The Lessons Lead drives student enrollment and curriculum sales, sells rehearsal space, coordinates instructor and student schedules, communicates with parents and students, and ensures that lesson-program systems and schedules are maintained. Additional duties may be assigned.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or retail non-instruction work.
• Ability to lift up to 25 lbs.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Strong customer-service skills and ability to provide an excellent customer experience.
• Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
• Organizational skills, attention to detail, multitasking ability, and ability to complete tasks thoroughly and on time in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others, provide feedback, and develop direct reports.
• Ability to manage a geographically dispersed team.

Nice To Haves

• Associate's degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, including coordinating teaching and non-teaching schedules, and coordinate lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure lesson-program systems are functioning properly.
• Maintain the facility’s lesson and rehearsal schedules.
• Lead, manage, and mentor others; provide positive and constructive feedback and develop direct reports.
• Answer customer questions, handle customer service issues, and provide tours of the Lessons facility.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for musician employees to take time off to perform and return to their job

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed