Lending Specialist-Sales (Consumer Loan Officer)

Wings Credit Union • Colorado Springs, CO

6d

About The Position

The Lending Specialist-Sales is responsible for meeting Direct Consumer Loan production goals while contributing to member satisfaction and other key performance goals. The role originates consumer loans and facilitates or funds closings through the credit union’s center network, lending center, web, video calls, and other delivery methods. The specialist helps existing and potential members maximize the benefits of their relationship with Wings through consultative sales and service, account management, business development, and financial counseling throughout the consumer lending process, including communicating loan denials.

The position also supports service and education teams, tracks and reports results, identifies trends that could improve service and productivity, and works to control loan runoff and increase interest and fee income. The specialist must remain aware of and comply with Wings policies, procedures, and regulations related to the Bank Secrecy Act.

Requirements

• High school diploma, GED, or equivalent.
• At least 2 years of experience in a financial services institution.
• At least 6 months of consumer loan origination experience at a financial services institution, such as a bank, credit union, consumer finance company, or lender. Experience must include products such as auto loans, personal loans, unsecured loans, home equity loans, or HELOCs.
• Knowledge of credit reporting and scoring.
• Knowledge of personal finance, including auto buying, real estate lending, and current affairs related to consumer finance.
• Knowledge of consumer lending regulations.
• Strong critical thinking and analytical skills.
• Exceptional verbal and written communication skills.
• Capacity to learn and execute new sales skills.
• Typing speed of 30 words per minute or more.
• Ability to use 10-key by touch.
• Proficiency with Microsoft Office (Word, Excel, and Outlook) and lending software.

Nice To Haves

• At least 1 year of experience as a Wings MSR-LC.

Responsibilities

• Interview applicants about their financial history and future financial goals while submitting loan applications.
• Guide members through the loan process so they can accomplish their financial goals.
• Conduct internal and external business development and account retention and management.
• Control loan runoff and increase interest and fee income.
• Report and track results.
• Identify trends that can be addressed to improve service and productivity.
• Support Education and Service Teams.
• Help meet service level agreements.
• Develop personal and consumer finance and sales skills to improve effectiveness and profitability.
• Adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.
• Originate consumer loans and facilitate or fund loan closings through available delivery channels.
• Provide financial counseling throughout the consumer lending process, including delivering loan denial decisions.

Benefits

• Generous 401(k) match
• Discretionary profit sharing
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid vacation, sick leave, floating holidays, and volunteer time off
• Paid holidays
• Tuition reimbursement
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED