Consumer Loan Officer

11609411-c701-42ea-9d7e-101b41241efa • Evansville, IN

15h

About The Position

Liberty FCU is seeking a Consumer Loan Officer to join its Direct Lending Contact Center. The role serves members by identifying their lending needs and offering personalized, professional, positive, and member-focused loan solutions. The officer meets performance goals, deepens member relationships, and delivers an exceptional lending experience from application through closing. The position is based in a Lending Contact Center (Centralized Sales) and may require a modified schedule, including some evenings and Saturdays.

Requirements

• High school diploma or GED.
• Strong communication and active listening skills.
• Relationship-building and consultative sales ability.
• Attention to detail and accuracy.
• Initiative and problem-solving skills.
• Time management and ability to prioritize.
• Integrity, professionalism, and accountability.
• Comfort working in a fast-paced, goal-driven environment.
• Willingness to work a modified schedule if necessary, including some evenings and Saturdays.

Nice To Haves

• Previous experience at a financial institution.
• Three years of sales experience.

Responsibilities

• Provide consumer loan applicants with a friendly, professional lending experience tailored to their financial goals.
• Build relationships with new and existing loan applicants and serve as their personal lender.
• Maintain a positive, solution-focused attitude in member interactions.
• Participate in outbound call campaigns to follow up on leads, offer assistance, or promote opportunities.
• Process consumer loan applications from start to finish, including taking applications, reviewing credit reports, and closing approved loans.
• Meet or exceed individual lending and sales goals, including loan volume targets.
• Present optional loan protection products and meet related sales goals.
• Identify additional loan opportunities and refer members to other departments when appropriate.
• Follow credit union policies, lending procedures, and regulatory requirements.
• Collect proper documentation and maintain complete, compliant loan files.
• Handle confidential member information with care and integrity.
• Collaborate with team members to meet department goals and support an excellent member experience.
• Communicate clearly and respectfully with internal team members and external loan applicants.
• Participate in training, coaching, and development opportunities.
• Maintain punctual attendance and flexibility to work evenings or Saturdays as required.

Benefits

• Incentive opportunities.
• Paid holidays.
• Paid time off, including vacation, sick, and personal days.
• Medical, dental, and vision insurance.
• 401(k) retirement program with matching funds.
• Employer-paid group term life insurance.
• Short-term and long-term disability insurance.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED