Lending Specialist-Sales (Consumer Loan Officer)
About The Position
This position is responsible for meeting Direct Consumer Loan production goals while contributing to member satisfaction and other key performance goals. The Lending Specialist originates consumer loans and facilitates or funds loan closings through the organization’s center network, lending center, web, video calls, and other delivery methods. The role helps existing and prospective members maximize the benefits of their credit union relationship through consultative sales and service, account management, business development, and financial counseling throughout the consumer lending process, including communicating loan denials. The position also supports internal and outbound business development, account retention, service-level agreements, and efforts to improve service and productivity. The employee is expected to develop their knowledge of personal and consumer finance and sales, and to follow Bank Secrecy Act policies, procedures, and applicable regulations.
Requirements
- High school diploma, G.E.D., or equivalent.
- At least 2 years of experience in a financial services institution.
- At least 6 months of consumer loan origination experience with a financial services institution, including products such as auto loans, personal loans, unsecured loans, home equity loans, or HELOCs.
- Knowledge of credit reporting and scoring.
- Knowledge of personal finance, including auto buying, real estate lending, and current consumer finance affairs.
- Knowledge of consumer lending regulations.
- Strong critical-thinking and analytical skills.
- Exceptional verbal and written communication skills.
- Ability to learn and execute new sales skills.
- Typing speed of at least 30 words per minute.
- Ability to use 10-key by touch.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and lending software.
Nice To Haves
- At least 1 year of experience as a Wings MSR-LC.
Responsibilities
- Interview applicants about their financial history and future goals while submitting loan applications.
- Guide members through the loan process with expertise and guidance to help them accomplish their financial goals.
- Meet Direct Consumer Loan production goals and contribute to member satisfaction and other KPI goals.
- Conduct internal and external business development and account retention and management to control loan runoff and increase interest and fee income.
- Report and track activity, and help identify trends that could improve service and productivity.
- Support Education and Service Teams in meeting service-level agreements.
- Develop knowledge and effectiveness in personal and consumer finance and sales.
- Remain cognizant of and adhere to policies, procedures, and regulations pertaining to the Bank Secrecy Act.
- Provide financial counseling throughout the consumer lending process, including delivering loan denial decisions.
Benefits
- Generous 401(k) match
- 401(k) discretionary profit sharing
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid vacation, sick leave, floating holidays, and volunteer time off
- Paid holidays
- Tuition reimbursement
- Paid parental leave
- Monthly incentives averaging $3,000 and up to $7,500 per month
- 3% annual target bonus
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
