Lending & Servicing Specialist (Consumer Finance Customer Service)

Republic Finance•Charlotte, NC

8d•Onsite

About The Position

Republic Finance is hiring Lending and Servicing Specialists for its Call Center team. The role serves as an initial point of contact for potential customers seeking loan options and provides customer service to new and existing borrowers. On-the-job training prepares specialists to handle inbound and outbound calls, originate consumer loans, and build customer relationships while delivering a positive customer experience. The position is full-time and onsite at the Call Center in Charlotte, North Carolina. Starting base pay is $16.50–$17.50 per hour, depending on experience, with overtime compensation and the opportunity to earn a capped monthly bonus of up to $2,500. Call Center hours are 8 a.m.–9 p.m. Monday through Friday and 9 a.m.–1 p.m. Saturday. Specialists must be flexible to work shifts such as 8 a.m.–5 p.m. and/or 9 a.m.–6 p.m., as requested, and rotating Saturdays from 9 a.m.–1 p.m.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Organization and effective time-management skills.
Customer-service orientation.
Must meet acceptable standards for credit history and criminal background history and pass a pre-employment drug screen.

Nice To Haves

One to three years of sales experience and/or call center experience is helpful but not required.
Financial services industry experience is helpful but not required.

Responsibilities

Receive and respond to loan leads from internal and external sources in a call center environment.
Originate loan applications and develop and present loan proposals and offers for new and existing borrowers.
Explain the loan process and answer questions for new and existing borrowers.
Identify sales opportunities by listening to customers and evaluating their needs.
Read and analyze credit reports to determine loan approval.
Meet or exceed goals for loan applications, loans booked, and net new cash.
Develop professional relationships with branch partners.
Follow applicable policies, procedures, and federal and state laws and regulations, including the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Privacy Act, and Federal Information Security Management Act.
Maintain a professional demeanor and work environment.
Provide quality customer service through an understanding of customer needs and timely responses.