Legal Operations Director

aiLegal • San Francisco, NY

8d • Hybrid

About The Position

aiLegal is an immigration law firm powered by AI technology with a strong reputation for delivering excellence, efficiency, and client-centric service. We handle a wide spectrum of immigration cases including family immigration, humanitarian matters, business immigration, consular processing, removal defense, and federal litigation. We operate on a flat rate model with assigned credit hours per case type and enforce high accountability in meeting deadlines and productivity benchmarks. Each team member is expected to deliver at least 100 credit hours per month. Our unique service model ensures speed, standardization, and client satisfaction by structuring every case into a clear assembly-line pipeline. We are seeking experienced and self-driven Legal Operations Director. This role exists for one reason: ensure every case manager consistently delivers required billing hours with high quality, predictable timelines, and zero operational chaos. You are the operator who turns strategy into execution. You build systems. You enforce standards. You drive accountability. Your success is measured directly by legal output. This role is not for candidates who: ✘ move slowly ✘ resist using technology and/or is not tech savvy ✘ require handholding ✘ cannot manage deadlines ✘ dislike KPIs ✘ lack ownership, accountability, or flexibility ✘ can not produce results within defined timelines ✘ brings drama or an ego that requires its own parking space This role is for candidates who are: ✔ disciplined high-performers ✔ outstanding writers and strategists ✔ tech-comfortable professionals ✔ deadline-sensitive professionals ✔ professionals who can take full ownership of job responsibility ✔ professionals who thrive in well-structured, high-accountability environments ✔ professionals who bring curiosity, humility, and professionalism

Requirements

• 5+ years in legal operations, professional service operations, or delivery management.
• Proven ownership of KPI-driven teams (law firm, consulting, healthcare, or similar)
• Direct experience managing production staff (case managers, legal assistant, analysts, etc.)
• Strong data fluency: dashboards, metrics, operational reporting
• Experience implementing SOPs and performance systems.
• Comfortable holding professionals accountable.
• Immigration law or high-volume legal services background
• Experience with flat-rate or production-based models
• Familiarity with Jira / Case management platforms
• Lean/Six Sigma/Process optimization experience
• Remote + Hybrid team management
• Operationally ruthless (about process, not people)
• Data-driven
• Calm under pressure
• Direct communicator
• Systems thinker
• Execution obsessed
• Comfortable saying “this is not acceptable”. You don’t avoid performance conversations.

Nice To Haves

• Resist using technology and/or is not tech savvy
• Require handholding
• Cannot manage deadlines
• Dislike KPIs
• Lack ownership, accountability, or flexibility
• Can not produce results within defined timelines
• Brings drama or an ego that requires its own parking space

Responsibilities

• Own end-to-end case execution across all practice areas
• Monitor daily progress of every active matter
• Identify stalled files, overdue tasks, and underperforming staff in real time
• Reallocate workload dynamically to protect deadlines and utilization
• Run weekly delivery reviews with attorneys and case managers
• Create dashboards, publish scorecards.
• Run performance meetings.
• Document and enforce SOPs for each case type
• Implement standardized task sequences per matter
• Reduce vibration between case managers
• Partner with tech team to embed workflow into systems.
• Continuously refine processes based on data.
• Run weekly performance reviews with case managers.
• Coach underperformers with concrete improvement plans.
• Recommend corrective action when KPIs are missed.
• Partner with HR on PIPs and exits when needed.
• Build a culture of ownership, not excuses.
• Forecast staffing needs based on caseload and credit-hour demand
• Advise leadership on hiring timing and role mix
• Support onboarding with productivity ramp plans.

Benefits

• Competitive base salary + performance bonuses based on credit-hour productivity, quality of work, and great customers interaction.
• Health, dental, vision, and life insurance
• 401(k) with employer contribution
• Paid time off
• Career growth opportunity in a fast-scaling, and technology driven practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed