Legal Operations Associate

Dropbox

5d•$93,500 - $142,400

About The Position

Dropbox is seeking a highly organized and strategic Legal Operations Associate to support the operational infrastructure of its Legal team. The role manages and optimizes legal systems, partners with internal teams, and drives efficiency and innovation across the legal organization. It offers an opportunity to shape how the Legal team operates and scales. The position involves leading legal workflows and process improvements; implementing and managing legal technology; supporting reporting, metrics, and dashboards; overseeing outside counsel and legal vendors; and coordinating with Legal, IT, Finance, Procurement, Compliance, and other stakeholders. The Associate will also support Project Hopper's rollout and onboarding, maintain legal knowledge resources, and identify opportunities for automation. The ideal candidate has legal operations experience, is technically proficient with legal platforms and AI tools, and works effectively in a collaborative, fast-paced technology environment.

Requirements

At least 3 years of experience in legal operations, project management, or operations roles within a legal department or law firm.
Strong track record in project management and process optimization.
Excellent communication, collaboration, interpersonal, and organizational skills.
Eagerness to learn and ability to navigate complicated and nuanced issues.
Familiarity with knowledge management, content organization, and access controls.
Ability to translate business requirements into system configurations, troubleshoot issues, and document changes.
BA/BS from a top university and excellent academic credentials.

Nice To Haves

Technology industry experience and familiarity with commercial transactions.
Experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag.
Familiarity with contracting and procurement processes, and with negotiating, drafting, and advising clients on commercial contracts.
Previous experience in technology and virtual-first work environments.
Hands-on JSM administration experience, including configuring and testing forms, fields, queues, workflows, routing or automation, and reporting.
Familiarity with team-managed JSM projects and shared platform standards.
Experience with Slack-based intake, Rovo, or other AI-assisted knowledge and workflow tools.

Responsibilities

Design and lead legal team workflows, policies, and processes to improve efficiency.
Implement and manage legal technology tools, such as contract lifecycle management, eBilling, and matter management systems.
Drive legal department KPIs, reporting, and dashboards to measure performance and value.
Support Project Hopper's rollout and onboarding of additional Legal teams, including testing changes, documenting configurations, and training users.
Oversee outside counsel and legal vendor engagements, onboarding, and billing.
Manage the Legal team's technology stack and collaborate with IT as needed.
Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.
Ensure smooth communication between Legal and business stakeholders.
Translate Legal teams' process needs into practical configurations and refine workflows based on user feedback and request trends.
Coordinate with CIT and the Atlassian team on platform guidance, troubleshooting, integrations, and changes requiring broader technical support.
Maintain centralized repositories for contracts, templates, policies, and legal knowledge.
Help maintain Legal's Confluence knowledge base, organizing approved guidance with subject-matter owners and supporting self-service and AI-assisted responses.
Lead or support legal projects from planning through execution, including process improvement and change adoption.
Identify opportunities for automation and implement solutions to reduce manual workload.