Part-Time Legal Intake Specialist
About The Position
Legal Intake Professionals (LIP) provides knowledgeable, compassionate intake services for law firms and prospective clients. The Legal Intake Specialist handles inbound calls from individuals seeking legal assistance, listens carefully, gathers essential information, and helps ensure callers receive a professional and supportive experience. The role is part-time and in-office in North Richland Hills, Texas, with evening hours. Pay is $17 for English-language work and $19 for Spanish-language work. Paid training lasts 2–3 weeks and is scheduled Monday through Friday, 4 p.m.–9 p.m. CST. This position is entirely focused on inbound calls; there are no sales, telemarketing, or cold calls. No prior experience is necessary. The company provides paid training and the tools and resources needed to perform the role.
Requirements
- Minimum high school diploma or GED.
- Must be at least 18 years of age.
- Strong phone etiquette and professional communication skills, including command of standard written and spoken English, accurate spelling, and grammar.
- A warm, professional tone that conveys empathy, active listening, and genuine care.
- Basic computer literacy and comfort with Microsoft Windows and basic office applications.
- Ability to type at least 35 words per minute.
- Reliability, attention to detail, and punctual attendance.
- Availability to work one weekend day per week (Saturday or Sunday) and assigned holidays.
Nice To Haves
- Fluency in a second language, especially Spanish.
- Six months of call center, customer service, or retail experience.
- One or more years of customer service experience.
- Some college or a post-secondary degree.
Responsibilities
- Handle incoming calls efficiently with a warm, positive, empathetic, and supportive tone.
- Serve as the professional initial point of contact for potential clients seeking legal assistance.
- Accurately document caller details, relay urgent messages promptly, and transfer calls to the correct departments or personnel.
- Navigate internal call-management software to respond to caller inquiries.
- Meet and exceed key performance indicators, schedule-adherence expectations, and quality-assurance metrics.
- Communicate effectively with peers, team leaders, and management to foster a positive work environment.
Benefits
- Comprehensive paid training lasting 2–3 weeks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
