Remote Legal Intake Specialist

Legal Intake Professionals•Nashville, TN

16h•Remote

About The Position

Legal Intake Professionals (LIP) is hiring a part-time, remote Legal Intake Specialist to provide compassionate intake services to law firms and their prospective clients. This role handles inbound calls only; it does not involve sales, telemarketing, or cold calls. Specialists listen to callers, gather essential information, and help connect them with legal assistance while delivering a clear, empathetic, and professional caller experience. The position is remote and limited to Tennessee residents. Pay is $16 per hour. Paid training lasts 2–3 weeks and is scheduled Monday through Friday, 4 p.m.–9 p.m. CST. During the initial introductory period, candidates must use personal equipment that meets the stated technical requirements; company-issued hardware is provided after successful completion of that period.

Requirements

High school diploma or GED.
At least 18 years of age.
Outstanding phone etiquette and a warm, professional manner.
Strong command of standard written and spoken English, including accurate spelling and grammar.
Empathy, active listening, and a client-first approach.
Basic computer literacy and working knowledge of Microsoft Windows and basic office applications.
Ability to type at least 35 words per minute.
Reliability, attention to detail, and a strong record of punctual attendance.
Availability to work one weekend day per week (Saturday or Sunday) and assigned holidays.
For remote work, use Windows 11 or higher; Apple/Mac products, Chromebooks, and tablets are incompatible. The system must have at least 1 GB of space.
For remote work, have a direct, wired Ethernet connection; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are not accepted for primary use.
For remote work, have internet speeds of at least 50 Mbps download and 10 Mbps upload.
For remote work, have a wired USB headset with a microphone and a screen with at least 1600x900 resolution.

Nice To Haves

Fluency in a second language, especially Spanish.
Six months of call center, customer service, or retail experience.
At least one year of customer service experience.
Some college or a post-secondary degree.
A dual-monitor setup is highly recommended.

Responsibilities

Handle incoming calls efficiently with a warm, positive, empathetic, and supportive tone.
Serve as the professional initial point of contact for potential clients seeking legal assistance.
Accurately document caller information, promptly relay urgent messages, and transfer calls to the appropriate departments or personnel.
Navigate the company's internal call-management software to address caller inquiries.
Meet and exceed key performance indicators, schedule-adherence expectations, and quality-assurance metrics.
Communicate effectively with peers, team leaders, and management.