Leave of Absence Manager

Care Access

5d•$70,000 - $100,000•Remote

About The Position

The Leave of Absence Manager administers Care Access’s leave programs and provides compliant, compassionate, and consistent support to employees and managers. The role serves as the subject matter expert for leave administration, ADA accommodations, and workers’ compensation, and supports employee continuity during emergencies and HR-related safety matters. It also serves as a cross-trained backup and contributor to the Benefits team, supporting administration of health, welfare, and retirement plans as workload and coverage require. The manager oversees employee leaves from initial guidance through return to work, including federal, state, local, and company-sponsored programs. The role coordinates with employees, managers, internal partners, brokers, vendors, and other external stakeholders; maintains accurate and confidential records; and monitors compliance, cases, claims, and program trends. Additional duties include managing the ADA interactive process, coordinating workers’ compensation claims, assisting emergency-response activities, overseeing vaccination-record tracking, and supporting safety-related communications and follow-up. This is a remote position within the United States, with all work performed in a remote office environment and less than 10% travel. The expected pay range is $70,000–$100,000 USD per year for full-time team members.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field; an equivalent combination of education and relevant experience will be considered.
At least 5 years of progressive experience administering employee leaves of absence, including FMLA, ADA accommodations, and state and local leave programs.
Strong knowledge of ERISA, ACA, HIPAA, COBRA, FMLA, ADA, and other applicable laws.
Experience working with medical leave and disability vendors and familiarity with leave case-management best practices.
Demonstrated experience managing workers’ compensation processes and coordinating return-to-work programs.
Strong working knowledge of federal, state, and local employment laws related to leave, accommodations, workers’ compensation, and benefits continuation.
Experience with HRIS, leave-management platforms, and case-management or ticketing systems.
Ability to handle sensitive and confidential information with sound judgment, discretion, and professionalism.
Strong organization, follow-through, communication, and customer-service skills.
Ability to independently manage a high volume of cases, balance competing priorities, and communicate complex requirements clearly and compassionately.

Nice To Haves

UKG experience.
Experience participating in or supporting HR, leave-management, benefits, or related vendor implementations.

Responsibilities

Administer employee leaves of absence end to end, including FMLA, state and local leave programs, paid family and medical leave, parental leave, military leave, personal leave, and company-sponsored programs.
Partner with brokers and vendors to evaluate plan performance, service quality, and cost-effectiveness.
Guide employees and managers on leave eligibility, documentation, benefits continuation, pay coordination, and return-to-work expectations.
Complete leave notices, certifications, designation communications, payroll coordination, and related documentation accurately and on time.
Maintain accurate leave records in HRIS and leave-management systems, and monitor balances, intermittent leave usage, and return-to-work dates.
Coordinate with Payroll, Benefits, HR Business Partners, managers, and external vendors to administer leave consistently and accurately.
Monitor applicable federal, state, and local leave laws and recommend process or policy updates.
Develop reporting and identify trends, risks, and opportunities to improve leave operations and employee experience.
Manage the ADA interactive process, including reviewing medical documentation, assessing accommodation options, engaging employees and managers, documenting decisions, and monitoring effectiveness.
Partner with HR Business Partners, Legal, and business leaders to implement reasonable accommodations and maintain confidential accommodation records.
Coordinate workers’ compensation claims, including employee communications, claim reporting, documentation, and coordination with carriers, administrators, medical providers, and internal stakeholders.
Support incident reporting, return-to-work planning, and transitional-duty arrangements with managers and Safety team members.
Monitor open workers’ compensation claims, identify trends, and escalate potential risks or process concerns.
Support emergency-response activities that may affect employees’ ability to work, coordinating guidance on leave, pay, benefits, and support resources.
Help maintain employee-facing communications and procedures for HR-related emergency response.
Oversee secure collection, tracking, and maintenance of employee vaccination records as required by company policy.
Serve as the initial HR contact for safety tickets requiring HR involvement, ensuring concerns are triaged, documented, and routed appropriately.
Partner with the Safety team on employee communications, incident follow-up, and compliance initiatives.
Serve as a cross-trained backup and active contributor to the Benefits Manager as needed.
Support and contribute to special projects as needed.