Leave of Absence Specialist

HealthPartners•Bloomington, MN

1d•$23 - $35•Remote

About The Position

HealthPartners is hiring a Leave of Absence Specialist to serve as a liaison between colleagues, leaders, internal partners, and a leave claims administrator. The specialist administers leave claims and advises employees on eligibility, coverage, and other leave matters. The role supports colleagues, leaders, and HR partners with questions about leave programs and provides professional, high-quality customer service by phone, email, tickets, and online chat. The specialist oversees and may administer leave requests requiring specialized attention, including those arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, paid leave programs, and company-sponsored short- or long-term disability plans. The role is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. It is primarily remote, with occasional onsite attendance required.

Requirements

Associate of Arts degree, two years of equivalent experience, or one year of experience in human resources or employee benefits administration.
Strong verbal and written communication skills, including the ability to interpret interpersonal cues.
Effective interpersonal and customer service skills.
Ability to multitask and work independently using professional judgment and policy guidelines.
Strong computer skills, including experience with Microsoft Word and Excel.
Ability to take ownership of assigned projects and manage competing priorities.
Career-oriented, creative self-starter seeking an opportunity to grow within the organization.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or equivalent experience.
More than two years of experience in leave of absence administration working with regulatory leaves.
Experience as a leave-of-absence administrator or specialist.
Knowledge of state leave and federal FMLA regulations.
Knowledge of relevant state regulations, HIPAA, and the Americans with Disabilities Act.
Experience with Microsoft Outlook, Access, Visio, PowerPoint, Excel, and Publisher.

Responsibilities

Provide employees and leaders with customer service and guidance on leave policies, procedures, and entitlements, responding to inquiries accurately and promptly.
Monitor leave policies and procedures and coordinate across leave and benefit programs to support effective application and compliance with company leave pay programs.
Serve as liaison between the third-party leave administrator and internal partners.
Provide routine support for absence management programs, including FMLA, short- and long-term disability, ADA, state-mandated leaves, and workers’ compensation.
Research and resolve issues by interacting with colleagues, the leave claims administrator, and internal partners.
Monitor benefits provided by state leave programs and coordinate supplemental benefits under company-sponsored disability and paid-time-off plans.
Enter HRIS data, including leave initiation, applicable paid time off for unpaid leaves in the timekeeping system, and return-from-leave information.
Manage benefits and billing when employees are on unpaid leave and, as needed, move benefits to COBRA.
Work with Employee Health and local HR teams to coordinate return to work.
Maintain knowledge of state and federal regulations and laws and ensure information remains confidential.
Administer other company time-off programs as assigned, in accordance with internal policy and applicable laws.
Maintain confidentiality, professionalism, a positive attitude, and integrity in customer and colleague interactions.
Perform other duties or special projects as directed.