Leave of Absence Sr Specialist
About The Position
The Leave of Absence (LOA) Sr Specialist provides day-to-day leave administration for RSM employees and owners, helping deliver a positive employee experience throughout the absence process. Reporting to the LOA Manager, the role supports the Talent Operations Team by providing centralized, repeatable solutions while balancing business goals with employee needs. The specialist partners closely with employees, HR Business Partners, managers, talent teams, and a third-party administrator to manage leave-related matters and communications. The role handles more complex LOA issues before escalating them to the LOA Administration Lead and may address confidential matters requiring specialized knowledge. It also supports accommodations administration, return-to-work processes, leave-record audits, and the onboarding and integration of Leave of Absence Specialists.
Requirements
- At least 3 years of experience administering LOA programs.
- At least 3 years of experience using an HRIS.
- Working knowledge and understanding of HIPAA, FMLA, and other applicable legislation.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Strong attention to detail and quality.
Nice To Haves
- Associate’s or bachelor’s degree in Human Resources or a related field.
- Ability to communicate complex information clearly and meaningfully.
- Ability to work collaboratively with internal peers and external business partners.
- Strong organization, attention to detail, and follow-through.
- Ability to manage concurrent projects or programs.
- Ability to work under pressure and meet established targets and goals in a high-volume, fast-paced, rapidly changing environment.
- Ability to work independently, prioritize effectively, and meet daily, weekly, and monthly deadlines consistently.
- Ability to manage a high volume of inquiries efficiently and respond in a timely manner.
Responsibilities
- Respond to leave-of-absence inquiries from employees, managers, and HR.
- Schedule meetings with employees, HR, and managers to support a positive and informed leave experience.
- Partner with the third-party administrator to track approvals and resolve discrepancies.
- Assist employees returning from leave with return-to-work processes.
- Serve as a subject-matter expert on leave administration and resolve complex issues as needed.
- Process leave-related actions accurately in applicable systems and with the third-party administrator to help ensure accurate employee pay.
- Provide timely, accurate, and complete information about leaves available under applicable laws, insurance plans, and company policies.
- Communicate timelines and documentation requests proactively to employees and HR Business Partners, and explain leave-related responsibilities and required notice or documentation.
- Interpret and clarify LOA policies for employees, HR Business Partners, and managers, escalating issues as needed.
- Conduct vendor and HRIS audits to verify LOA record accuracy and resolve discrepancies promptly.
- Participate in weekly issue-resolution calls with the third-party leave administrator as needed.
- Administer accommodation requests in coordination with a third-party vendor and based on predetermined guidelines.
- Assist with onboarding and integration of Leave of Absence Specialists.
- Perform other duties as assigned.
Benefits
- Competitive benefits and compensation package; details are available through RSM’s total rewards information.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
