Leave of Absence Senior Specialist

RSM•Dallas, TX

3d•Hybrid

About The Position

The Leave of Absence Senior Specialist reports to the Leave of Absence (LOA) Manager and supports the Talent Operations Team by providing centralized, consistent leave administration while balancing business goals and employee needs. The role provides day-to-day LOA administration for RSM employees and owners, helping ensure a positive, well-informed employee experience throughout the leave process. It partners with employees, HR Business Partners, talent teams, managers, and a third-party administrator to manage leave matters, resolve complex issues, and handle confidential matters requiring specialized knowledge. The position also supports accommodations administration and the onboarding and integration of Leave of Absence Specialists. RSM describes most roles as following a hybrid workstyle, with team members aligned to an office and meeting in person when it best supports clients, teams, development, or relationship-building; some roles may be virtual or primarily on-site based on role requirements and business needs.

Requirements

At least 3 years of experience administering LOA programs.
At least 3 years of experience using an HRIS.
Working knowledge and understanding of HIPAA, FMLA, and other applicable legislation.
Excellent written and verbal communication skills.
Strong customer service and interpersonal skills.
Strong attention to detail and quality.

Nice To Haves

Associate or bachelor's degree in Human Resources or a related field.
Ability to communicate complex information clearly and meaningfully.
Ability to work collaboratively with internal peers and external business partners.
Highly organized, with strong attention to detail and follow-through.
Ability to manage concurrent projects and/or programs.
Ability to work well under pressure and meet targets and goals in a high-volume, fast-paced, rapidly changing environment.
Ability to work independently, prioritize work effectively, and consistently meet daily, weekly, and monthly deadlines.
Ability to efficiently manage a high volume of inquiries and respond in a timely manner.

Responsibilities

Respond to leave-of-absence inquiries from employees, managers, and HR.
Schedule meetings with employees, HR, and managers to support a positive and informed leave experience.
Partner with the third-party administrator to track approvals and resolve discrepancies.
Assist with return-to-work processes for employees returning from leave.
Serve as a subject matter expert and resolve more complex leave issues as needed.
Ensure leave-related actions are accurately processed in applicable systems and with the third-party administrator so employees are paid accurately.
Provide timely, accurate, and complete information about leaves available under applicable laws, insurance plans, and company policies.
Proactively communicate timelines and documentation requests to employees and HR Business Partners.
Inform employees of leave-related responsibilities and documentation and notice requirements.
Interpret and clarify LOA policies for employees, HR Business Partners, and managers, escalating issues as needed.
Conduct vendor and HRIS audits, ensure leave records are accurate, and resolve discrepancies in a timely manner.
Participate in weekly issue-resolution calls with the third-party leave administrator as needed.
Administer accommodation requests in coordination with a third-party vendor and based on predetermined guidelines.
Assist with onboarding and integration of Leave of Absence Specialists.
Perform other duties as assigned.