Leave of Absence Senior Specialist
About The Position
The Leave of Absence Senior Specialist supports the Talent Operations Team by providing centralized, consistent leave administration while balancing business objectives and employee needs. Reporting to the Leave of Absence (LOA) Manager, this role administers leave processes for RSM employees and owners and works closely with employees, HR Business Partners, managers, talent teams, and a third-party administrator to provide a positive, well-informed employee experience. The role handles complex leave matters, applies specialized LOA knowledge, and may manage confidential issues. It ensures leave actions and records are accurately processed across applicable systems and with the third-party administrator, including work that affects employee pay. The specialist also supports return-to-work processes, accommodations requests, audits, issue resolution, and onboarding of LOA Specialists.
Requirements
- At least 3 years of experience administering LOA programs.
- At least 3 years of experience using an HRIS.
- Working knowledge and understanding of HIPAA, FMLA, and other applicable legislation.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Strong attention to detail and quality.
Nice To Haves
- Associate’s or bachelor’s degree in Human Resources or a related field.
- Ability to communicate complex information clearly and meaningfully.
- Ability to collaborate with internal peers and external business partners.
- Strong organization, attention to detail, and follow-through.
- Ability to manage concurrent projects or programs.
- Ability to work under pressure and meet targets in a high-volume, fast-paced, rapidly changing environment.
- Ability to work independently, prioritize effectively, and consistently meet daily, weekly, and monthly deadlines.
- Ability to manage a high volume of inquiries efficiently and respond in a timely manner.
Responsibilities
- Manage day-to-day LOA administration, including responding to inquiries from employees, managers, and HR.
- Schedule meetings with employees, HR, and managers to support a positive and informed leave experience.
- Partner with the third-party administrator to track approvals and resolve discrepancies.
- Assist employees returning from leave with return-to-work processes.
- Act as a subject matter expert and resolve complex LOA issues as needed.
- Accurately process leave-related actions in applicable systems and with the third-party administrator to support correct employee pay.
- Provide timely, accurate, and complete information about leave available under applicable laws, insurance plans, and company policies.
- Communicate timelines and documentation requests proactively, and explain employees’ leave-related responsibilities and notice or documentation requirements.
- Interpret and clarify LOA policies for employees, HR Business Partners, and managers, escalating matters as needed.
- Conduct vendor and HRIS audits to verify LOA record accuracy and resolve discrepancies.
- Participate in weekly issue-resolution calls with the third-party leave administrator as needed.
- Administer accommodation requests in coordination with a third-party vendor and according to predetermined guidelines.
- Assist with onboarding and integration of Leave of Absence Specialists.
- Perform other duties as assigned.
Benefits
- Competitive benefits and compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
