Leave of Absence Administrator

Wawa, Inc.

8d

About The Position

The Leave of Absence Administrator provides a professional and supportive first point of contact for leave-related requests and questions received through the Associate Service Center. The role works toward resolving inquiries at first contact and escalates cases to the appropriate Leave Specialist when needed. The Administrator initiates leave processes and administers job accommodations in compliance with company policy and applicable state and federal regulations.

The position supports associates, family members, managers, and corporate and store operations leaders with leave eligibility, qualifications, transactions, and compliance. It also coordinates with Leave Specialists, Associate Relations Specialists, Risk Management, Quality Assurance, and union partners to support leave administration and protect associate rights. The role includes responding to calls and messages, maintaining associate contact information, processing returned mail, and managing related mailboxes and documents.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in administrative customer service or a call center.
• Flexibility to work nights and weekends.
• Ability to use and navigate web-based software programs and Microsoft Office products.
• Basic understanding of leave laws and regulations.
• Ability to work independently and in a team environment, with little or no supervision.
• Excellent oral and written communication, customer service, and interpersonal skills.
• Detail orientation and strong organizational skills.
• Ability to communicate with compassion, sympathy, empathy, and crisis support during associates’ times of need.
• Ability to function in a fast-paced, high-pressure work environment.
• Proven self-starter with demonstrated decision-making ability.
• High professional standards and ability to maintain confidentiality.

Responsibilities

• Consult with and advise associates, their family members, and managers about leave-of-absence eligibility and qualification requirements.
• Support inbound and outbound associate leave-related calls, emails, and faxes.
• Support daily leave transaction processes, including new leave requests, extensions, accommodations, and return to work.
• Advise managers and associates on how leave laws interact with paid time off, workers’ compensation, and short- and long-term disability benefits.
• Work with Corporate and Store Operations leaders to review leave processes and compliance requirements, and guide leaders on employment-law requirements protecting associates with serious health conditions or qualifying reasons.
• Collaborate with Leave Specialists and Associate Relations Specialists to help ensure associate rights are protected under the law.
• Collaborate with Risk Management, Quality Assurance, and union partners to process related leaves of absence.
• Verify, update, or correct associate home addresses, phone numbers, and email addresses.
• Process returned mail with insufficient addresses and follow up to ensure associates receive documents and their address is corrected in Workday.
• Assist with Associate Relations and Leave of Absence mailbox management, including responding to messages and voicemails and reviewing and filing faxed documents.
• Perform additional tasks assigned by the Leave Supervisor to support Leave administration and Associate Relations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED