Leasing Specialist (CA)

Levco Management LLC•Hampton, VA

2h•$17 - $19

About The Position

Levco Management is seeking a motivated, customer-focused Leasing Specialist for an apartment community in Hampton, Virginia. The role supports occupancy, leasing goals, resident retention, and the overall resident experience. The successful candidate is results-driven, professional, organized, and comfortable working in a fast-paced multifamily property management environment. The Leasing Specialist serves as a primary contact for prospective residents, guides prospects through the leasing process, conducts property tours, manages leads, and processes applications and lease documentation. The role also supports marketing, resident relations, renewals, move-in and move-out coordination, maintenance work orders, and daily property operations. The position reports to the Property Manager and is full-time, 40 hours per week, with a schedule of five days per week, including alternating Saturdays.

Requirements

At least one year of experience in multifamily property management, apartment leasing, or lease-up operations is preferred.
Strong sales, customer service, and relationship-building skills.
Excellent verbal and written communication skills and a professional, positive attitude.
Strong organization and attention to detail, with the ability to manage multiple priorities and leasing prospects.
Self-motivated, dependable, and results-oriented, with commitment to leasing and occupancy goals.
Ability to work independently, take initiative, and collaborate effectively with a team.
Problem-solving skills and ability to remain composed and professional in challenging situations.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Ability to adapt to changing priorities, meet deadlines, and work in a fast-paced environment.
Availability for a flexible schedule, including alternating Saturdays.
Valid driver’s license and reliable transportation.

Nice To Haves

Experience with Yardi property management software and customer relationship management (CRM) systems.
Background in sales, retail, hospitality, or customer service for candidates transitioning into multifamily property management.

Responsibilities

Serve as the primary point of contact for prospective residents and provide customer service throughout the leasing process.
Respond to leasing inquiries by phone, email, online platforms, and walk-in traffic.
Conduct property tours highlighting amenities, apartment features, and community benefits.
Follow up with prospective residents, manage leads, and maintain accurate prospect records in the CRM system.
Use sales and closing techniques to convert qualified prospects and meet leasing and occupancy goals.
Maintain knowledge of availability, rental rates, lease terms, concessions, and competitor market conditions.
Process rental applications, coordinate applicant screenings, prepare lease agreements, and complete required documentation accurately.
Collect application fees, security deposits, and other payments in accordance with company policies.
Maintain accurate and organized leasing files, resident records, and property management system information.
Coordinate move-in and move-out activities and complete required documentation.
Comply with Fair Housing laws, landlord-tenant regulations, and company policies and procedures.
Assist the Property Manager with marketing and outreach strategies to generate qualified leasing traffic and maintain occupancy.
Maintain online property listings, advertisements, and promotional materials.
Monitor leasing activity, prospect follow-up, and market trends to identify performance opportunities.
Participate in resident retention initiatives, community events, and outreach efforts.
Help maintain the leasing office, model apartments, and tour routes.
Build positive, professional relationships with current and prospective residents.
Respond to resident inquiries, concerns, and service requests, escalating issues to management when appropriate.
Enter, track, and coordinate maintenance work orders.
Assist with lease renewals, resident communications, and retention efforts.
Collaborate with the Property Manager, maintenance team, and other team members on daily operations.
Assist with administrative duties, reporting, and other property management responsibilities as assigned.

Benefits

15 days of PTO after 90 days of employment, provided as a lump sum and increased with tenure.
Industry-leading paid holidays.
Generous housing discounts, including up to a 50% rent discount.
Health insurance plans with employer contributions.
Vision insurance plans with employer contributions.
Dental insurance plans with employer contributions.
Employer-covered group life insurance policy.
Voluntary life and accident insurance.
Short-term disability coverage.
401(k).
Cell phone and mileage reimbursement.
Monthly and quarterly bonus potential.