Leasing Specialist - Apartments - Annapolis, MD

Kay Apartment Communities•Annapolis, MD

10d•$21 - $21•Onsite

About The Position

Join Kay Apartment Communities’ leasing team at a 516-unit apartment community in Annapolis, Maryland. Leasing specialists are the first point of contact for prospective residents and help ensure the satisfaction of current residents while supporting leasing, retention, and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The position reports to the community manager and may be under the supervision of the assistant manager or leasing manager. It offers a competitive salary, bonuses, and an exceptional benefits package.

Requirements

Minimum of 2 years of customer service and/or sales experience.
High school diploma or equivalent.
Successfully complete Kay’s sales training program.
Superior sales and customer service skills.
Excellent written and verbal communication skills.
Ability to use problem-solving skills and best judgment in unpredictable situations and challenging customer interactions.
Strong time management and organizational skills, with attention to detail.
Ability to work independently and in a team environment.
Professional appearance and demeanor.
Basic computer knowledge and working proficiency in Microsoft Outlook, Word, and Excel.
Ability to work weekends.
Valid driver’s license and reliable transportation.
Highly motivated, dependable, and customer-focused.

Nice To Haves

Bilingual in English and Spanish is a plus.
Previous property management experience is not required.

Responsibilities

Provide exceptional customer service and communicate effectively with prospective and current residents, guests, visitors, and staff, following company policies and Fair Housing laws.
Manage the sales process from lead to lease.
Handle incoming leads by phone, email, and walk-in, following established procedures and scripts.
Discover customer needs, qualify prospects, and present solutions.
Conduct apartment and community tours using value selling.
Follow up on leads by phone and email.
Close sales.
Process applications.
Compile lease documents.
Build relationships with residents and respond courteously, efficiently, and promptly to their needs and concerns.
Meet and exceed occupancy and resident retention goals.
Use strong administrative skills and keep records and documents organized.
Handle fees, deposits, rent, and other payments.
Perform manual data entry, scanning, and copying.
Maintain resident files.
Inspect apartments to ensure they are ready for showings and assist with monthly community inspections.
Perform other duties as assigned.