Leasing Consultant-Allendale Apartments, Baltimore, MD.
About The Position
The Leasing Consultant markets and leases Allendale Apartments, helping maintain a safe and attractive living environment, exceptional quality and service, resident satisfaction, operational efficiency, and strong financial results. The position implements on-site and off-site sales and marketing activities, monitors market conditions and competitive properties, and recommends adjustments to support occupancy goals. It shows and leases apartments, qualifies prospective residents in compliance with program requirements and the Fair Housing Act, and manages lease renewals. The role communicates with residents, associates, management, and guests; supports resident services and community activities; collects rent and manages delinquencies and collections; maintains accurate records; and prepares and distributes operational and financial reports. It follows company policies and regulatory requirements, attends required training, keeps the Property Manager informed about matters affecting operations, and may support other communities as assigned. Weekend hours may be required. The position has no supervisory responsibilities.
Requirements
- High school diploma or GED.
- NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certification, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
- Ability to work in a fast-paced environment with strong organizational and follow-up skills and ability to manage multiple priorities.
- Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.
- Ability to read English well enough to understand policies and procedures, safety notices, general business correspondence, and documentation.
- Strong computer and keyboarding skills, including proficiency in Microsoft Word and Excel and ability to quickly learn new applications.
- Excellent interpersonal skills, positive attitude, enthusiasm, and energy.
- Strong customer service orientation to older adults.
- Strong attention to detail.
- Ability to handle a high volume of telephone calls.
- Possess and maintain timely and reliable transportation.
Nice To Haves
- Previous sales or leasing experience preferred.
Responsibilities
- Implement on-site and off-site sales and marketing activities to achieve occupancy goals, recommending adjustments in response to market conditions, competition, apartment turnovers, and other factors.
- Maintain knowledge of competitive properties and market trends and make recommendations as appropriate.
- Show and lease apartments, qualify prospective residents in compliance with program requirements and the Fair Housing Act, and manage lease renewals.
- Interact routinely with residents and communicate courteously and effectively with residents, associates, management, and guests to address concerns promptly and professionally.
- Comply with Enterprise Residential policies, procedures, and external regulatory requirements.
- Collect rents, monitor and manage delinquencies and collections, and maintain accurate records.
- Prepare, monitor, and distribute reports on operational and financial data.
- Promote resident services initiatives with the Resident Services Department and engage residents in social, educational, and planned activities and events.
- Participate in and attend required training sessions.
- Keep the Property Manager informed of information that could affect property operations.
- Support other communities as assigned by management.
- Perform other duties as assigned.
Benefits
- Dental, health, and vision care plans.
- Family-building benefits, including adoption and surrogacy support.
- Flexible work arrangements.
- Health advocacy, an employee assistance program, and mental health benefits.
- Financial education and wellness programs.
- 401(k) plan with employer matching contributions.
- Learning and development opportunities, including tuition reimbursement for job-related courses and certifications.
- Annual performance bonuses and generous paid leave programs may be included in the total rewards package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
