Leasing Consultant-Allendale Apartments, Baltimore, MD.

Enterprise Residential • Baltimore, MD

8d

About The Position

The Leasing Consultant markets and leases the property while helping maintain a safe, attractive living environment, exceptional service, resident satisfaction, operational efficiency, and strong financial results. The role carries out sales and marketing activities on and off site to support occupancy goals, monitors market and competitive conditions, shows and leases apartments, qualifies prospective residents in accordance with program requirements, and manages lease renewals. It also involves resident communication and service, rent collection and delinquency management, operational and financial reporting, and promoting community-level resident services and activities. The position has no supervisory responsibilities. Weekend hours may be required.

Requirements

• High school diploma or GED.
• NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certification, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
• Ability to work in a fast-paced environment, with strong organizational and follow-up skills and the ability to manage multiple priorities.
• Strong verbal and written communication skills, including the ability to interact in English with a diverse group of associates, residents, and external agencies.
• Ability to read English sufficiently to understand policies and procedures, safety notices, general business correspondence, and documentation.
• Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to quickly master new applications.
• Excellent interpersonal skills; positive attitude, enthusiasm, and energy.
• Strong customer service orientation toward older adults.
• Strong attention to detail and ability to handle a high volume of telephone calls.
• Possess and maintain timely and reliable transportation.

Nice To Haves

• Previous sales or leasing experience preferred.

Responsibilities

• Carry out on-site and off-site sales and marketing activities to achieve occupancy goals; recommend adjustments based on market conditions, competition, apartment turnovers, and other factors.
• Maintain knowledge of competitive properties and market trends and make recommendations as appropriate.
• Comply with the Fair Housing Act; show and lease apartments, qualify prospective residents in compliance with program requirements, and manage lease renewals.
• Communicate courteously and effectively with residents, associates, management, and guests, addressing concerns promptly and professionally.
• Follow Enterprise Residential policies and procedures and external regulatory requirements; maintain a solid understanding of operational and human resources policies and procedures.
• Collect rents, monitor and manage delinquencies and collections, and maintain accurate records.
• Prepare, monitor, and distribute reports on operational and financial data.
• Promote resident services initiatives with the Resident Services Department and engage residents in social, educational, planned activities and events.
• Attend required training sessions.
• Keep the Property Manager informed of information that could affect property operations.
• Support other communities as assigned by management.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package, including dental, health, and vision care plans.
• Family-building benefits, including adoption and surrogacy support.
• Flexible work arrangements.
• Health advocacy, employee assistance program, and mental health benefits.
• Financial education and wellness programs.
• 401(k) plan with employer matching contributions.
• Tuition reimbursement for job-related courses and certifications.
• Annual performance bonuses and generous paid leave programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED