Leasing Specialist - Apartments - Silver Spring, MD

Kay Apartment Communities•Silver Spring, MD

3d•$21 - $21•Onsite

About The Position

Kay Apartment Communities is hiring a Leasing Specialist for its 225-unit apartment community in Silver Spring, Maryland. The Leasing Specialist is the first point of contact for prospective residents and helps ensure current resident satisfaction while working toward leasing, retention, and occupancy goals. The role provides superior customer service and supports a comfortable living experience for residents. The position reports to the Community Manager and may also be under the supervision of the Assistant Manager or Leasing Manager. Compensation includes a competitive salary, bonuses, and an exceptional benefits package.

Requirements

Highly motivated, dependable, and customer-focused.
At least 2 years of customer service and/or sales experience.
High school diploma or equivalent.
Successfully complete Kay’s sales training program.
Superior sales and customer service skills.
Excellent written and verbal communication skills.
Ability to use problem-solving skills and sound judgment in unpredictable situations and challenging customer interactions.
Strong time management and organizational skills, with attention to detail.
Ability to work independently and as part of a team.
Professional appearance and demeanor.
Basic computer knowledge and working proficiency in Microsoft Outlook, Word, and Excel.
Ability to work weekends.
Valid driver’s license and reliable transportation.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Provide exceptional customer service and communicate effectively with prospective and current residents, guests, visitors, and staff while following company policies and Fair Housing laws.
Manage the sales process from lead to lease.
Handle incoming leads by phone, email, and walk-in according to established procedures and scripts.
Discover customer needs, qualify prospects, and present solutions.
Conduct apartment and community tours using value selling.
Follow up on leads by phone and email.
Close sales.
Process applications and compile lease documents.
Build relationships with residents and respond courteously, efficiently, and promptly to their needs and concerns.
Meet and exceed occupancy and resident retention goals.
Maintain organized records and documents.
Handle fees, deposits, rent, and other payments.
Perform manual data entry, scanning, and copying.
Maintain resident files.
Conduct apartment inspections to ensure units are ready for showings and assist with monthly community inspections.
Perform other duties as assigned.