Leasing Specialist

The NRP Group LLC•Houston, TX

About The Position

Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. The position conducts leasing and marketing activities, supports property administration and compliance, and helps maintain the property’s appearance and service standards. The role may occasionally require assisting at other properties and running errands in support of the property.

Requirements

High school diploma or equivalent.
One year of customer service or sales experience, or relevant education.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

College education preferred.
Tax Credit Specialist (TCS) accreditation preferred.
Yardi experience preferred.

Responsibilities

Conduct leasing activities, including responding to telephone inquiries, touring apartments and amenities, following up with prospects, and coordinating move-ins.
Conduct telephone market surveys and physical competitor shops.
Recommend strategies and programs for on-site marketing and for increasing qualified traffic and closing ratios.
Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
Initiate sales outreach plans involving new development, community management, internal and external communication, and support.
Maintain passing e-shop, phone shop, and physical shop scores and closing ratios in line with NRP policies and procedures.
Maintain working knowledge of the LIHTC program and help ensure file compliance.
Follow prospect and resident follow-up procedures, including sales, service, request, and random follow-up.
Inspect apartments with new residents at move-in and complete necessary paperwork.
Support the Community Assistant with tracking renewals, lease expirations, and notices to vacate.
Collect, accurately process, and report application fees, security deposits, rents, and other fees.
Keep files, desk, and leasing area organized.
Comply with Fair Housing regulations, Tax Compliance regulations, and other applicable laws and property-specific occupancy standards.
Inspect market-ready units and models each morning and ensure models and mini-models are stocked with refreshments, lights on, and ready to show.
Assist at other properties when required and run errands to support the property as necessary.
Assist in planning resident functions.
Walk the property to assess curb appeal and overall appearance.
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb-appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Maintain availability for resident functions, community-affiliated events, and weekends.
Perform other duties as required.