Leasing Specialist

Harbor Group Management • Charlotte, NC

9d

About The Position

The Leasing Specialist drives occupancy and resident satisfaction in a multifamily community. The role involves showing and leasing apartments to prospective residents, coordinating marketing initiatives, supporting resident retention, and assisting the Property Manager with daily operations to promote a positive living experience and strong financial performance. The position is in the Multifamily division and is classified as non-exempt.

Requirements

• High school diploma or equivalent.
• At least one year of experience in leasing, sales, or customer service.
• Proficiency with Microsoft Office.
• Experience with property management software.
• Strong organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Ability to work independently or as part of a team.
• Customer-service orientation and ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required for operating golf carts, if applicable.

Nice To Haves

• Property management experience.
• Experience using social media, including Facebook and Instagram.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Inspect units before occupancy and coordinate outstanding move-in readiness items with maintenance.
• Execute lease agreements and move-in packages to support a smooth onboarding process.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community through digital platforms, including Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs and employer outreach, and participate in local networking efforts.
• Maintain current knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through customer service and timely responses to questions, complaints, and maintenance needs.
• Follow up with prospects and new residents to ensure satisfaction.
• Support lease renewals by preparing documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions in property management software such as Yardi or OneSite.
• Keep guest cards updated and follow up on all leads.
• Assist with rent collection, manage delinquent accounts, and complete administrative tasks assigned by the Property Manager.
• Keep the leasing office and tour path presentable and meeting show standards.

Benefits

• Competitive salaries and bonuses
• Medical, dental, and vision plans
• 401(k) plan with employer matching contributions
• Paid time off and 10+ paid holidays
• Paid parental leave
• Paid birthday off (Multifamily)
• Flexible spending accounts
• Company-paid long-term disability
• Company-paid life insurance
• Short-term disability
• Health savings account with employer contributions
• Pre-tax commuter benefit (Corporate)
• Wellness perks
• FinFit Financial Wellness Program
• Legal resources
• Employee apartment discount
• Employee referral program
• Employee Assistance Program
• Tuition reimbursement
• Insta Pay eligibility
• Volunteer and community service opportunities
• Employee recognition and awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED