Leasing Specialist

Harbor Group Management•Grand Terrace, CA

9d•$21 - $21

About The Position

The Leasing Specialist drives occupancy and resident satisfaction in a multifamily community. The role involves showing and leasing apartments to prospective residents, coordinating marketing initiatives, supporting resident retention, and assisting the Property Manager with daily operations to promote a positive living experience and strong financial performance. The position is non-exempt. The Leasing Specialist greets and qualifies prospective residents, conducts tours, processes applications and checks, prepares and executes lease documents, and supports move-ins and renewals. The role also develops and carries out marketing activities, maintains accurate prospect and resident records, responds to resident needs, assists with rent collection and administrative tasks, and ensures the leasing office and tour path are presentable.

Requirements

High school diploma or equivalent.
At least one year of experience in leasing, sales, or customer service.
Proficiency with Microsoft Office.
Experience with property management software is required.
Strong organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
Attention to detail, problem-solving skills, and ability to work independently or as part of a team.
Customer-service orientation and ability to interact professionally with residents and vendors.
Flexibility to work weekends if required by the property.
Valid driver's license required for operating golf carts, if applicable.

Nice To Haves

Property management experience preferred.
Experience using social media, such as Facebook and Instagram, preferred.

Responsibilities

Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
Inspect units before occupancy and coordinate outstanding move-in readiness items with maintenance.
Execute lease agreements and move-in packages and support a smooth onboarding process for new residents.
Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
Promote the community through digital platforms, including Craigslist, Facebook, and email campaigns.
Coordinate resident referral programs, employer outreach, and local networking efforts.
Maintain knowledge of market conditions, competitor properties, rental rates, and trends.
Support resident retention through customer service and timely responses to questions, complaints, and maintenance needs.
Follow up with prospective residents and new residents to check satisfaction.
Participate in lease renewals by preparing documents, engaging with residents, and finalizing lease extensions.
Maintain accurate records of prospect and resident interactions using property management software.
Keep guest cards updated and follow up on leads.
Assist with rent collection, manage delinquent accounts, and perform administrative tasks assigned by the Property Manager.
Keep the leasing office and tour path presentable and aligned with show standards.